Tips for Navigating My Account
My Account is a secure online portal which allows our guests to view confirmed reservations for future travel. Within this portal, you can edit personal contact information, make payments for your upcoming trip, and update or review guest forms (such as passport details, emergency contact information, dietary restrictions, physical activities and special occasions).
The My Account link will be emailed to you after confirming your reservation. When you click on the link, follow the steps to complete the simple setup process.
From the home My Account screen, enter your email address and then select the “Forgot your password?” link. An email will be sent to that address with a link to reset your password.
You can also call us at 1-855-445-5502 or send an email to [email protected], and one of our guest service agents can send you the password reset email.
Your password is encrypted for your protection, so we are unable to see or lookup your password.
From the main screen of My Account, click on the “Make a Payment” link.
Every guest can access his or her individual guest forms via the “Guest Profile” link on the main screen of My Account. If you are traveling with someone, your co-traveler will need to log in to his or her own account to view those forms. This is because guest forms are specific to each guest and may have sensitive information.
Currently, only confirmed reservations for future trips will be displayed in My Account. We plan to expand the functionality of My Account to display all your trips (past trips, canceled trips, etc.) If you have questions or concerns about your past travel or a waitlisted trip, please contact Guest Services at [email protected].
Personal information can be changed unless you have an active booking that starts within 100 days of today’s date. Please email Guest Services at [email protected] for name change assistance.