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Join Our Team!

VBT is always looking for new and exciting talent, in our home office, overseas and on the road. We positively impact people’s lives through active travel experiences! Take a look at our openings and see if we have the right fit for you.

We are hiring for the following positions:

We’re seeking a multi-tasking Office Administration professional to manage the day to day requirements of our workspace, buildings and grounds, provide supervision of the Company’s charitable giving and plan and coordinate our Executive team calendars, travel and communication.

 SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:
  • Organize and schedule daily office operations to include meeting space, common areas, reception and postal services
  • Inventory, maintain and order all office and specialty supplies, office equipment, furnishings and other resources
  • Coordinate and manage the annual company gift to associates
  • Coordinate equipment, buildings and grounds vendors and service providers as necessary
  • Schedule, assist in and coordinate company, brand, management team and vendor meetings/visits/events to include offsites, lodging and catering services, and annual meetings locally and internationally
  • Manage and coordinate the calendar, travel, reports, meeting agendas and filing
  • Liaise with USTOA
  • Administer company charitable giving
  • Provide operational administrative support during high season as assigned
Qualifications
  • Strong professional communication skills, both written and verbal
  • Exceptional organizational and attention to detail skills
  • Minimum of 5 years’ experience in office operations
  • Hi level Proficiency in Computer skills in Excel, Word and office equipment
  • Self-starter capable of working independently
Interested? Apply Here.

The Digital Media Analyst provides digital media campaign insights, optimizations and reporting related to media objectives in support of third-party vendors and internal team members across multiple brands.  This role is the primary media analytics point of contact for entire marketing team.

SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:
  • Collaborate with team leadership to develop KPIs and measurement plans for all media campaigns utilizing Google Analytics
  • Work closely with Brand Managers, Media, and Ad Trafficking to ensure campaign-tracking mechanisms are put into place and data collection is functioning correctly
  • Produce regular and ad hoc campaign reports, drawing out insights and optimizations related to media objectives, clearly communicating results to internal & external stakeholders
  • Identify inconsistencies and gaps in data to ensure consistency and accuracy
  • Support all Marketing initiatives:
    • Day-to-day campaign management
    • Create in-depth campaign reporting and analysis
    • Ad creation and refinement
    • Conversion Rate Optimization
    • Multi-Channel campaign tracking
    • Recognize performance trends and implement enhancements and refinements accordingly
Qualifications
  • 1-2 years experience in marketing and media
  • BA/BS in marketing, communications or related field
  • Solid understanding and functionality in GA and digital advertising
  • Strong PC skills, including standard office productivity tools (MS Office)
  • Analytically-oriented
  • Strong communication skills (verbal and written, including presentation skills)
Interested? Apply Here.

We’re seeking a professional Reservations Manager for our Williston, Vermont office.  This position provides management, training and coordination of our sales team of Tour Consultants.  Serve as part of the management team of the Call Center along with Director, Guest & Air Service Manager and Guest Relations Manager supporting the Call Center day to day operations.

 SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:
  • Team leadership to include hiring, training, scheduling, daily support, mentoring and performance evaluation
  • Establish individual goals, track performance and provide routine reporting on metrics
  • Provide appropriate Sales training to ensure a sales and service orientation that efficiently leverages the value of every call for maximum net reservation revenue
  • Determine and document departmental best practices for all duties and responsibilities
  • Maintain and enhance employee engagement, knowledge, skills with ongoing development and work environment focus
  • Evaluate training requirements and establish training goals with timelines
  • Use phone recordings, quality reports and guest feedback to design one-on-one or group interventions designed to improve performance
  • Provide appropriate Sales training to ensure a sales and service orientation that efficiently leverages the value of every call for maximum net reservation revenue
  • Ongoing Sales skills trainings; conversion, outbound, Sales training new agents once they are done with ST training
  • Ensure that brands are being represented accurately
  • Facilitate role-playing, mock calls, and testing for ongoing agent training
  • Act as back up to Call Center Director, Guest and Air Service Manager, and Guest Relations Manager
  • Assist with after-hours emergencies as needed
  • Support all members of the call center with backup queue calls
Qualifications
  • 3 – 5 years of supervisory experience, preferably in a customer service, call center environment
  • Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
  • Proven experience with creating presentations
  • Ability to gather, assemble and analyze facts and devise solutions
  • Ability to promote and support a consistent, professional, customer focus
  • Ability to work effectively in a team environment
  • Ability to build relationships with all departments and levels of the organization
  • Exceptional technical skills; computer operations, systems navigation, data entry required
  • College degree or relevant professional experience
Interested? Apply Here.

Apply for Tour Leader Position

Interested in being a tour leader? We are always accepting applications for leader positions at home and abroad. Fill out the tour leader application below to apply!

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