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Join Our Team! 

VBT is always looking for new and exciting talent, in our home office, overseas and on the road. We positively impact people’s lives through active travel experiences! Take a look at our openings and see if we have the right fit for you.

We are hiring for the following positions:

Responsibilities

This position is responsible for the project management of creative marketing collateral, including print catalogs, email templates, website landing pages, display ads, e-books, and guest/guide apparel. Working dynamically with members of the marketing team, this role successfully steers projects from conception to completion.

  • Creating and managing production schedules to meet deadlines
  • Prioritizing between multiple concurrent projects
  • Collaborating with various departments in the organization
  • Proofreading promotional materials for accuracy and clarity
  • Coordinating print vendors and writing quote requests for projects
  • Circulating proofs for various stakeholders to review
  • Processing invoices for all items related to project
  • Managing, tagging, and organizing photography in our digital asset library
  • Additional ad hoc marketing tasks, as assigned
Qualifications
  • Marketing or liberal arts degree
  • 1-3 years of experience working in an office environment, preferably in the marketing field with a creative agency or in a creative department.
  • Experience managing projects.
  • Ability to thrive in a constantly changing business environment.
  • Fast, flexible, cooperative work style with ability to reprioritize at a moment’s notice.
  • Strong attention to detail is a must.
  • Strong written and verbal communication skills.
  • Proofreading and editing skills.
  • Proven ability to multi-task.
  • Must be deadline oriented and able to manage multiple projects simultaneously.
  • Ability to be a liaison between multiple groups throughout the organization.
  • Proactive team player.
  • Must be a problem solver who is able to work independently.
  • Proficiency in Word and Excel.
  • InDesign and Photoshop experience a plus.
To apply, please send your resume to [email protected]
Responsibilities

The Tour Consultant will be responsible for achieving and surpassing all set goals that are based on the company’s yearly passenger plan by servicing existing guest accounts and booking new guests. This position is responsible for all administrative duties related to the maintenance of accounts.

  • Ensure that individual Passenger and Revenue goals are met &/or exceeded each month
  • Meet &/or exceed a monthly Travel Insurance and Double Play goal
  • Increase guest take up rates for Air Package and Extensions.
  • Meet &/or exceed a monthly call conversion of 40%.
  • Ensure that all guests receive a heightened level of customer service
Qualifications
  • 3-5 years of commission based sales experience, preferably in the travel industry
  • An assertive personality, competitive nature, high energy level, and resilient character
  • Strong time management and organization skills
  • A team player with the ability to manage up and across the organization
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
To apply, please send your resume to [email protected]
Responsibilities

The Guest Service Agent is responsible for servicing existing guest inquiries and accounts. This position is responsible for all administrative duties related to the maintenance of accounts.

  • Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
  • Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
  • Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
  • Support all members of the guest service team, such as answering queue calls when necessary.
Qualifications
  • 3-5 years of customer service experience, preferably in a call center environment.
  • Travel industry experience a plus.
  • College degree preferred.
  • Strong time management and organization skills.
  • A team player with the ability to manage up and across the organization.
  • Ability to work rotating shifts within M-F 8:30 am to 6:30 pm and Saturday 10:00 am to 3:00 pm hours of operation.
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required
Essential Functions

Available on Call Center Phone Queue (avg. 6.90 hours per day) – 87%

  • Incoming & outgoing calls
  • Incoming & outgoing emails

Scheduled Do Not Disturb (no phone queue) project work (1 hour per week) – 13%

  • Required Meetings & Training (no phone queue) (2 hours per week)
  • Scheduled and unscheduled break time (up to 90 minutes daily)
  • 60 minute meal break daily
  • Up to two 15 minute breaks daily
To apply, please send your resume to [email protected]
VBT leaders come from a variety of nations and backgrounds. Each year we seek a few qualified individuals to add to our professional and fun-loving team. We hope you may be one of them. Please review the following guidelines to see if you may qualify:
What we look for in a potential Tour Leader:

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist.

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna.

• Residence in or near the region in which you lead.

• English and local language fluency.

• Experience in handling multiple logistics; ability to problem solve.

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies.

• Passion for cycling and the outdoors.

• Basic bike mechanical skills.

• Physical fitness: able to bike up to 60 miles per day in all weather and able to lift and carry luggage and bicycles up to 50 lbs.

• Ability to work in a team and connect with a co-leader; including sharing a room on tour with a leader of the same gender.

• Attention to detail and safety awareness.

• Ability to handle and manage a tour budget.

• First aid skills and CPR (or equivalent) certification.

• Valid driver’s license, clean driving record.

• Ability to drive a passenger van with a trailer; willingness to obtain a special driver’s license prior to leading VBT Tours.

• Prior leading experience is a plus but not required.

When and how to apply:

We recruit leaders on a year-round basis, however, most of the hiring and training is done in winter and early spring for the following season.

Leading for VBT:

• Leaders work on a freelance basis and are paid a daily rate. All tour-related expenses are covered by VBT. Leaders may lead anywhere from 2-14 trips per year. Leaders are NOT able to work full-time, year-round with us due to the limited biking season in each region.

• Our domestic and international VBT Leaders are required to be fully vaccinated against COVID-19 to the extent practicable, subject to applicable law.

A leader’s primary role is to ensure our guests experience an excellent vacation with VBT and support our mission of ‘positively impacting people’s lives through active travel experiences.

APPLY ONLINE HERE

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