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Join Our Team!

VBT is always looking for new and exciting talent, in our home office, overseas and on the road. We positively impact people’s lives through active travel experiences! Take a look at our openings and see if we have the right fit for you.

We are hiring for the following positions:

We’re seeking a Guest Services professional for our Williston, Vermont office. The Guest Services Agent is responsible for servicing existing guest inquiries and accounts. This position is responsible for all administrative duties related to the maintenance of accounts.

Responsibilities
  • Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving.
  • Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors.
  • Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes.
  • Support all members of the guest service team, such as answering queue calls when necessary.
Qualifications
  • 3-5 years of guest service experience, preferably in a call center environment.
  • Travel industry experience a plus.
  • College degree preferred.
  • Strong time management and organization skills.
  • A team player with the ability to manage up and across the organization.
  • Ability to work rotating shifts within M-F 8:30 am to 6:30 pm and Saturday 10:00 am to 3:00 pm hours of operation.
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required

Interested? Apply Here!

The Hotel and Vendor Coordinator is responsible for the set-up, maintenance, and quality of all trip logistics for their assigned regions to include secondary contracting, vendor communication, inventory management, air and land transfers, tour product build, and overall logistics.

Responsibilities
  • Strive to meet excellence goals in all areas of trip logistics for both VBT and Country Walkers brands.
  • Create strong relationships with all vendors; assist with resolution of vendor issues.
  • Manage secondary vendor partnerships including the negotiation of costs and contracting for restaurants, transportation, and activities; ensure all signatures and rates are confirmed.
  • Manage on-going communication with both hotels and secondary vendors in regards to status reports, rooming lists, late guest adds/cancellations, tour cancellations, and inventory requirements.
  • Create and manage hotel and secondary vendor files.
  • Build tour packages including the creation of all services, costs, and departure dates in the company reservation system.
  • Manage room allocations; work with sales and customer service to ensure that trip inventory is correct and adjusted as needed.
  • Request and confirm all Air Package and Flight + Tour Combo pre/post and extension reservations with world-wide hotels and operators.
  • Assist Product Directors with the creation of new packages.  Create and update Air Flow Charts.
  • Coordinate guest transfers and provide all transportation companies with transfer grids and updates as needed.
  • Coordinate and schedule “meet and greet” personnel for relevant tours.
  • Run and send quality reports to all hotels and secondary vendors as requested by Product Directors.
  • Assist with research and development of new properties, transfer companies, and secondary vendors as needed.
  • Work with guides and leaders to create route directions and maps.
  • Assist Product Directors with the creation and updating of confirmation packets, handbooks, and all relevant marketing materials.
  • Assist with after-hours emergencies as needed when contacted by Allianz.
Qualifications
  • College degree or relevant professional experience
  • 1-2 years office or administrative experience with an emphasis on customer service
  • Ability to work independently and meet strict deadlines
  • Extremely detail-oriented, organized, and able to multi-task in a fast paced environment
  • Willingness to become proficient in our reservation system for guest and tour maintenance
  • Ability to approach a fast-paced and constantly changing industry with flexibility, creativity, and a positive attitude
  • Strong interest in active, healthy worldwide travel preferred
  • Travel industry experience preferred
  • Basic mathematical skills and contract negotiation skills required
  • Exceptional written and oral communication skills required
  • Exceptional technical skills; computer operations, systems navigation, data entry required

Interested? Apply Here!

Apply for Tour Leader Position

Interested in being a tour leader? We are always accepting applications for leader positions at home and abroad. Fill out the tour leader application below to apply!

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