Careers

Join Country Walkers and VBT Bicycling Vacations; an award-winning, Vermont-based, active travel company, and be part of our high-performing, international team. We offer deluxe, small-group bicycling and hiking tours worldwide at a variety of levels and paces. Positively impacting people’s lives through active travel experiences is what we’re all about!
We’re searching for an enthusiastic Sales professional with a passion for travel to join our busy Call Center.

Responsibilities

• Ensure that individual Passenger and Revenue goals are met &/or exceeded each month.
• Handle all of the administrative duties related to reserving new guests, answering questions, and following through on customer requests.
• Meet &/or exceed a monthly Travel Insurance and Double Play goal
• Increase guest take-up rates for Air Package and Extensions.
• Meet &/or exceed a monthly call conversion of 40%
• Support all members of the guest services team with all daily responsibilities
• Ensure that all guests receive a heightened level of customer service
• Work closely with guest service colleagues, Product, Marketing, Air & all other departments as it relates to Sales.

Qualifications

• 3-5 years of commission based sales experience
• An assertive personality, competitive nature, high energy level, and resilient character
• Strong time management and organization skills.
• A team player with the ability to manage up and across the organization.
• Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
• Exceptional technical skills; computer operations, systems navigation, and data entry required

APPLY HERE

VBT leaders come from a variety of nations and backgrounds. Each year we seek a few qualified individuals to add to our professional and fun-loving team. We hope you may be one of them. Please review the following guidelines to see if you may qualify:

What we look for in a potential Tour Leader:

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist.

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna.

• Residence in or near the region in which you lead.

• English and local language fluency.

• Experience in handling multiple logistics; ability to problem solve.

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies.

• Passion for cycling and the outdoors.

• Basic bike mechanical skills.

• Physical fitness: able to bike up to 60 miles per day in all weather and able to lift and carry luggage and bicycles up to 50 lbs.

• Ability to work in a team and connect with a co-leader; including sharing a room on tour with a leader of the same gender.

• Attention to detail and safety awareness.

• Ability to handle and manage a tour budget.

• First aid skills and CPR (or equivalent) certification.

• Valid driver’s license, clean driving record.

• Ability to drive a passenger van with a trailer; willingness to obtain a special driver’s license prior to leading VBT Tours.

• Prior leading experience is a plus but not required.

When and how to apply:

We recruit leaders on a year-round basis, however, most of the hiring and training is done in winter and early spring for the following season.

Leading for VBT:

• Leaders are paid a daily rate. All tour-related expenses are covered by VBT. Leaders may lead anywhere from 2-14 trips per year. Leaders are NOT able to work full-time, year-round with us due to the limited biking season in each region.

A leader’s primary role is to ensure our guests experience an excellent vacation with VBT and support our mission of ‘positively impacting people’s lives through active travel experiences.

APPLY ONLINE HERE