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Join Our Team! 

VBT is always looking for new and exciting talent, in our home office, overseas and on the road. We positively impact people’s lives through active travel experiences! Take a look at our openings and see if we have the right fit for you.

We are hiring for the following positions:

Responsibilities

The Guest Documents Specialist is responsible for all electronic and paper document fulfillment services for Country Walkers and VBT.  Specific areas of responsibility include:

  • Process and e-mail/mail Welcome Packets, Confirmation Materials and Final Documents to guests and/or travel agents according to established timelines
  • Process and e-mail/mail Invoices to guests and/or travel agents
  • Coordinates guest gift fulfillment with third-party vendor
  • Work with Marketing and Product to ensure sign offs are procured and pending documents sent
  • Manage exception reports to reflect changes, fast-tracks and special requests
  • Process, mail/fullfill catalog requests both in-house and with our third-party vendor
  • Responsible for general database hygiene to include address changes and undeliverable mailings
  • Assist with annual mailings and pre/post-season operational needs
  • Assist with discount and code builds for marketing promotions
  • Assist with year over year content updates and annual product quality checks
Qualifications
  • Strong professional communication skills, both written and verbal
  • Exceptional organizational and attention to detail skills
  • Minimum of 1 year of experience in office operations
  • High level proficiency in Computer skills in Excel, Word and office equipment
  • Self-starter capable of working independently
Interested? Apply Here!
Responsibilities

The Tour Consultant is responsible for achieving and surpassing yearly passenger and revenue goals by servicing exisiting guest accounts and bookings.  Specific areas of responsiblity include:

  • Handle all of the administrative duties related to reserving new guests, answering questions, and following through on customer requests
  • Meet &/or exceed monthly Travel Insurance sales goals as well as guest take up rates for Air Packages and Extensions
  • Meet &/or exceed a monthly call conversion of 40%
  • Support members of the entire call center team with daily responsibilities
  • Provide exemplary levels of guest service
Qualifications
  • 3-5 years of commission based sales experience, preferably in the travel industry
  • College degree preferred.
  • An assertive personality, competitive nature, high energy level, and resilient character
  • Strong time management and organization skills
  • A team player with the ability to manage up and across the organization
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required
Interested? Apply Here!
Seeking Part-Time “Local Host”
  • access client-facing documents from VBT’s on-line web portal
  • bike handling: pre-trip: prep bikes at bike operator storage and post-trip: clean & return to storage
  • get bikes from VBT storage in Santa Rosa to inn in Napa and back to storage from inn in Bodega Bay
  • conduct welcome meeting/bike fitting/Ride with GPS intro (~90 mins) w/ clients on a Sunday
  • provide “on-call phone support” to guests for a total of 5 days
  • handle emergencies by phone, and or in extreme circumstances in person (usually rare, compensation provided)
Qualifications:
  • enjoy meeting people
  • regional knowledge
  • energy, enthusiasm, attention to detail
  • valid driver’s license, clean driving record
  • able to lift and carry bicycles up to 50 lbs
  • basic bike maintenance skills or cyclist helpful but not required
  • Paid training provided.
Details:
  • 5-night/6-day program with up to 15 dates (2-12 guests per date) throughout 2021 season, runs Sunday through Friday
  • Sunday full-day in-person commitment (until 4 p.m.), then Monday-Friday, you are compensated for being “on-call” by telephone, and in-person only for high-level emergency
  • Paid training provided
  • Own transportation required, including space for up to 12 bikes

View Full Job Description Here

Interested? Send resume to Chris Skilling, VP of Worldwide Product [email protected]

Seeking Part-Time “Local Host”
  • access client-facing documents from VBT’s on-line web portal
  • bike handling: pre-trip: prep bikes at bike operator storage and post-trip: clean & return to storage
  • get bikes to/from VBT storage to hotel (<1 mile each way)
  • conduct welcome meeting/bike fitting/Ride with GPS intro (~90 mins) w/ clients on a Saturday
  • provide “on-call phone support” to guests for a total of 5 days
  • handle emergencies by phone, and or in extreme circumstances in person (usually rare, compensation provided)
Qualifications:
  • enjoy meeting people
  • regional knowledge
  • energy, enthusiasm, attention to detail
  • valid driver’s license, clean driving record
  • able to lift and carry bicycles up to 50 lbs
  • basic bike maintenance skills or cyclist helpful but not required
  • Paid training provided.
Details:
  • 5-night/6-day program with up to 15 dates throughout 2021 season, runs Saturday through Thursday
  • Saturday full-day in-person commitment (till 4 p.m.), then Sunday-Thursday, you are compensated for being “on-call” by telephone, and in-person only for high-level emergency
  • Paid training provided
  • Own transportation required

View Full Job Description Here

Interested? Send resume to Cammy Richelli, Director of Worldwide Product [email protected]

Join VBT and Country Walkers; an award-winning, Vermont-based active travel company and be part of our high performing, international team. We offer worldwide, deluxe and small-group bicycling and walking tours at a variety of different levels and paces. Positively impacting people’s lives through active travel experiences is what we’re all about!  We’re searching for a Business Analyst for our Williston, Vermont office.

Responsibilities
  • Assist in developing and circulating standardized business reporting (Dashboard) and analysis across brands, ensuring consistency and continuity in managing the business
  • Fully utilizes, and enhances, the existing database and reporting systems, maximizing data mining capability and ensuring data hygiene and integrity are maintained
  • Analyze historical performance, bridge actual vs. budget performance; report trends, resulting implications and key actions in a visual manner to organizational decision makers
  • Assist in establishing annual plans with finance, marketing, product and operations
  • Responsible for the overall inventory management, with input from finance, marketing, product and operations, to ensure sales, loads and revenues are maximized
  • Provide leadership team with appropriate information and ad‐hoc analysis to support business decisions
  • Generate thoughtful and analytically-supported strategic scenarios which outline requirements, implications, and risk-adjusted outcomes
  • Research and update leadership on current marketplace dynamics, general economic climate and competitive set performance
Qualifications
  • The ideal candidate will have exceptional financial competence, strong business acumen, deep knowledge of financial analysis tools and techniques, and critical thinking proficiency
  • Measurable experience with building annual operating plans, budgets, and forecasting.
  • Demonstrated “big picture” strategic thinking and “business creativity” with the ability to provide specific ROI recommendations to individual business units
  • Demonstrated ability to define and drive strategies for growth and performance
  • Highly proficient in Excel – deep financial modeling and data mining expertise; proficient in PowerPoint
  • Strategic influencing skills to ensure alignment across functions, departments and stakeholders including ability to negotiate complex relationships
  • Ability to translate high level ideas into financial or operating models
  • Strong written and oral communication skills, able to synthesize and present data clearly
  • Strong interpersonal skills – able to interface with team members of varying seniority and analytical ability
Interested? Apply Here!
VBT leaders come from a variety of nations and backgrounds. Each year we seek a few qualified individuals to add to our professional and fun-loving team. We hope you may be one of them. Please review the following guidelines to see if you may qualify:

 

What we look for in a potential Tour Leader:

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist.

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna.

• Residence in or near the region in which you lead.

• English and local language fluency.

• Experience in handling multiple logistics; ability to problem solve.

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies.

• Passion for cycling and the outdoors.

• Basic bike mechanical skills.

• Physical fitness: able to bike up to 60 miles per day in all weather and able to lift and carry luggage and bicycles up to 50 lbs.

• Ability to work in a team and connect with a co-leader; including sharing a room on tour with a leader of the same gender.

• Attention to detail and safety awareness.

• Ability to handle and manage a tour budget.

• First aid skills and CPR (or equivalent) certification.

• Valid driver’s license, clean driving record.

• Ability to drive a passenger van with a trailer; willingness to obtain a special driver’s license prior to leading VBT Tours.

• Prior leading experience is a plus but not required.

When and how to apply:

We recruit leaders on a year-round basis, however, most of the hiring and training is done in winter and early spring for the following season.

Leading for VBT:

• Leaders work on a freelance basis and are paid a daily rate. All tour-related expenses are covered by VBT. Leaders may lead anywhere from 2-14 trips per year. Leaders are NOT able to work full-time, year-round with us due to the limited biking season in each region.

A leader’s primary role is to ensure our guests experience an excellent vacation with VBT and support our mission of ‘positively impacting people’s lives through active travel experiences.

APPLY ONLINE HERE

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