Changes in Plans
For any changes you make to your reservation that affect destination, departure date or program extensions, a $100-per-person administrative charge applies, in addition to any cancellation charges or applicable fees imposed by hotels or cruise lines. For changes made within 121 days of your original departure date, our cancellation policies apply. All changes are subject to availability and cannot be guaranteed.
Reservations made within 95 days of the tour departure may take up to 5 business days for confirmation. Airfare and hotels are subject to availability within 95 days of departure and may incur late fees or higher costs.
Cancellations and Refunds
If you must cancel your trip, you must do so in writing. Cancellation refunds will be calculated as of the date we receive your written cancellation. All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with VBT’s cancellation policy.
Processing fee: There is a non-refundable fee of $250 per person for each Waterways program you cancel and $150 for all other destinations. This low fee reflects only our costs of administering a reservation, and is not intended to be punitive in any way. We realize the majority of those who cancel their reservations do so out of necessity.
To receive any refund, your air tickets (if applicable) must be returned to VBT. Refunds will be processed 30 days after our receipt of your written cancellation and air tickets. Please note that if you cancel on or after the scheduled date of departure, you will not receive any refund.
Cancellation charges for Land Tours: Unless otherwise stated in the catalog, for all cancellations we will refund the cost of your trip less the following per-person charges.
Charges shown include the $150 processing fee
Prior to departure charge
- 91 days or more: $150
- 90-61 days: 25% of selling price
- 60 days or less: 100% of selling price
Cancellation charges for Waterways Tours
Prior to departure charge
- 121 days or more: $250
- 120 to 61 days: 50% of sell price
- 60 days or less: 100% of sell price
Traveler substitutions can be accommodated for an administrative fee of $250 per person, plus any additional costs. Any changes will be subject to availability. Travel Protection cannot be transferred to a replacement traveler. VBT cannot make exceptions to these cancellation policies for any reason, including personal emergencies and weather. In addition, please refer to the Air Arrangements section for information on additional cancellation restrictions. Please note that we do not make any refunds for any unused portion of your trip.
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you fail to disclose any such conditions, VBT may refuse to allow you to take the trip and you will forfeit the trip cost; and in such event we shall have no liability, financial or otherwise. If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release VBT and all professional personnel from any liability related to such condition or its treatment. We cannot accommodate women past their sixth month of pregnancy. We also cannot accommodate passengers requiring wheelchair assistance, as most features of VBT trips are not wheelchair-accessible.
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