Careers

Dear Prospective Leader,  

Thanks for your interest in a tour leading position with VBT Bicycling Vacations. 

AT VBT we place great focus on and take tremendous pride in the quality and selection of our leaders – dedicated, versatile, hard-working, service-oriented individuals who genuinely care about the guests they serve.  

We pride ourselves on our expert, local leaders and recognize that an amazing leader makes an unforgettable trip!  

VBT leaders come from a variety of nations and backgrounds, often with experience in service to American customers, bicycling and bicycle mechanics, foreign language, travel, teamwork and leadership. Each year we seek a few qualified individuals to add to our professional and fun-loving team.  

What we look for in a potential Tour Leader: 

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist. 

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna. 

• Residence in or near the region in which you lead. 

• English and local language fluency. 

• Experience in handling multiple logistics; ability to problem solve. 

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies. 

• Passion for cycling and the outdoors. 

• Basic bike mechanical skills  

• Physical fitness:  
  • able to bike up to 80 km / 50 miles per day in all weather. 
  • able to lift and carry luggage and equipment up to 23 kg / 50 lbs multiple times a day. 
  • able to lift a fleet of 25 kg / 55 lbs e-bikes vertically on/off the bike trailer (vertical lifting up to 65 cm / 26 inches) multiple times a day. 
• Ability to work in a team and connect with a co-leader; including sharing a room on tour with a leader of the same gender. 

• Attention to detail and safety awareness. 

• Ability to handle and manage a tour budget. 

• First aid skills and CPR (or equivalent) certification. 

• Valid driver’s license, clean driving record. 

• Ability to safely drive a passenger van with a trailer; if needed, willingness to obtain a special driver’s license prior to leading VBT Tours. 

• Prior leading experience is a plus but not required. 

We recruit leaders on a year-round basis, however, most of the hiring, training and scheduling is done in the winter for the following season. 

• Leaders are paid a daily rate.  

• All tour-related expenses are covered by VBT.  

• Leaders may lead anywhere from 2-14 trips per year.  

• Leaders are NOT able to work full-time, year-round with us due to our seasonal operations in each region. 

A leader’s primary role is to ensure our guests experience an excellent vacation with VBT and support our mission of ‘positively impacting people’s lives through active travel experiences. 

APPLY ONLINE HERE

The Tour Consultant will be responsible for achieving and surpassing all set goals that are based on the company’s yearly passenger plan by servicing existing guest accounts and booking new guests.

SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:

• Ensure that individual Passenger and Revenue goals are met &/or exceeded each month
• Handle all of the administrative duties related to reserving new guests, answering questions, and following through on customer requests.
• Meet &/or exceed a monthly Travel Insurance and Double Play goal
• Increase guest take up rates for Air Package and Extensions.
• Meet &/or exceed a monthly call conversion of 40%.
• Support all members of the guest services team with all daily responsibilities.
• Ensure that all guests receive a heightened level of customer service
• Work closely with guest service colleagues, Product, Marketing, Air & all other departments as it relates to Sales.

Qualifications

• 3-5 years of commission based sales experience, preferably in the travel industry
• College degree preferred.
• An assertive personality, competitive nature, high energy level, and resilient character
• Strong time management and organization skills
• A team player with the ability to manage up and across the organization
• Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
• Exceptional technical skills; computer operations, systems navigation, data entry required

APPLY HERE!