Careers

Dear Prospective Leader,  

Thanks for your interest in a tour leading position with VBT Bicycling Vacations. 

AT VBT we place great focus on and take tremendous pride in the quality and selection of our leaders – dedicated, versatile, hard-working, service-oriented individuals who genuinely care about the guests they serve.  

We pride ourselves on our expert, local leaders and recognize that an amazing leader makes an unforgettable trip!  

VBT leaders come from a variety of nations and backgrounds, often with experience in service to American customers, bicycling and bicycle mechanics, foreign language, travel, teamwork and leadership. Each year we seek a few qualified individuals to add to our professional and fun-loving team.  

What we look for in a potential Tour Leader: 

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist. 

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna. 

• Residence in or near the region in which you lead. 

• English and local language fluency. 

• Experience in handling multiple logistics; ability to problem solve. 

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies. 

• Passion for cycling and the outdoors. 

• Basic bike mechanical skills  

• Physical fitness:  
  • able to bike up to 80 km / 50 miles per day in all weather. 
  • able to lift and carry luggage and equipment up to 23 kg / 50 lbs multiple times a day. 
  • able to lift a fleet of 25 kg / 55 lbs e-bikes vertically on/off the bike trailer (vertical lifting up to 65 cm / 26 inches) multiple times a day. 
• Ability to work in a team and connect with a co-leader; including sharing a room on tour with a leader of the same gender. 

• Attention to detail and safety awareness. 

• Ability to handle and manage a tour budget. 

• First aid skills and CPR (or equivalent) certification. 

• Valid driver’s license, clean driving record. 

• Ability to safely drive a passenger van with a trailer; if needed, willingness to obtain a special driver’s license prior to leading VBT Tours. 

• Prior leading experience is a plus but not required. 

We recruit leaders on a year-round basis, however, most of the hiring, training and scheduling is done in the winter for the following season. 

• Leaders are paid a daily rate.  

• All tour-related expenses are covered by VBT.  

• Leaders may lead anywhere from 2-14 trips per year.  

• Leaders are NOT able to work full-time, year-round with us due to our seasonal operations in each region. 

A leader’s primary role is to ensure our guests experience an excellent vacation with VBT and support our mission of ‘positively impacting people’s lives through active travel experiences. 

APPLY ONLINE HERE

Responsibilities

The Guest Service Agent is responsible for servicing existing guest inquiries and accounts. This position is responsible for all administrative duties related to the maintenance of accounts. This includes:

• Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
• Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
• Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
• Support all members of the guest service team, such as answering queue calls when necessary.

Qualifications

The successful candidate will have:

• 3-5 years of customer service experience, preferably in a call center environment.
• Travel industry experience a plus.
• College degree preferred.
• Strong time management and organization skills.
• A team player with the ability to manage up and across the organization.
• Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
• Exceptional technical skills; computer operations, systems navigation, data entry required

APPLY HERE!