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Join Our Team!

VBT is always looking for new and exciting talent, in our home office, overseas and on the road. We positively impact people’s lives through active travel experiences! Take a look at our openings and see if we have the right fit for you.

We are hiring for the following positions:

We’re looking for an enthusiastic Guest Services Representative to support guest inquiries and accounts. This Call Center position is responsible for all administrative duties related to the maintenance of guest accounts.

SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:
  • Provide professional assistance to guests regarding their travel reservations, including payments, air assistance, general information, problem solving
  • Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
  • Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
  • Support all members of the sales and services team, such as answering queue calls when necessary.
Qualifications
  • 3-5 years of customer service experience, preferably in a call center environment
  • Strong time management and organization skills
  • Ability to work rotating shifts within M-F 8:30 am to 6:30 pm and Saturday 10:00 am to 3:00 pm hours of operation
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required
Interested? Apply Here.

We’re seeking a professional Reservations Manager for our Williston, Vermont office.  This position provides management, training and coordination of our sales team of Tour Consultants.  Serve as part of the management team of the Call Center along with Director, Guest & Air Service Manager and Guest Relations Manager supporting the Call Center day to day operations.

 SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:
  • Team leadership to include hiring, training, scheduling, daily support, mentoring and performance evaluation
  • Establish individual goals, track performance and provide routine reporting on metrics
  • Provide appropriate Sales training to ensure a sales and service orientation that efficiently leverages the value of every call for maximum net reservation revenue
  • Determine and document departmental best practices for all duties and responsibilities
  • Maintain and enhance employee engagement, knowledge, skills with ongoing development and work environment focus
  • Evaluate training requirements and establish training goals with timelines
  • Use phone recordings, quality reports and guest feedback to design one-on-one or group interventions designed to improve performance
  • Provide appropriate Sales training to ensure a sales and service orientation that efficiently leverages the value of every call for maximum net reservation revenue
  • Ongoing Sales skills trainings; conversion, outbound, Sales training new agents once they are done with ST training
  • Ensure that brands are being represented accurately
  • Facilitate role-playing, mock calls, and testing for ongoing agent training
  • Act as back up to Call Center Director, Guest and Air Service Manager, and Guest Relations Manager
  • Assist with after-hours emergencies as needed
  • Support all members of the call center with backup queue calls
Qualifications
  • 3 – 5 years of supervisory experience, preferably in a customer service, call center environment
  • Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills
  • Proven experience with creating presentations
  • Ability to gather, assemble and analyze facts and devise solutions
  • Ability to promote and support a consistent, professional, customer focus
  • Ability to work effectively in a team environment
  • Ability to build relationships with all departments and levels of the organization
  • Exceptional technical skills; computer operations, systems navigation, data entry required
  • College degree or relevant professional experience
Interested? Apply Here.

Apply for Tour Leader Position

Interested in being a tour leader? We are always accepting applications for leader positions at home and abroad. Fill out the tour leader application below to apply!

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