All Frequently Asked Questions

Use our "Find a Tour" search tool to discover the perfect tour for you. You can filter by destination, activity type, activity rating, and more to match your preferences.

To secure your preferred departure date, we recommend booking as early as possible. Availability can fill up fast—especially with group reservations—so early booking is the best way to ensure your spot.

Once your reservation is confirmed and full payment is complete, your price is locked in and guaranteed.

Double occupancy indicates that two guests will share a room, each paying the double occupancy rate. If you prefer a single room, the double occupancy rate applies, along with an additional single supplement.

Yes, single rooms are available for travelers at an additional single supplement fee.

Some expenses are not included in our packages—these may include select meals, pre-assigned seat requests, potential luggage fees, tips for your tour leaders, and any required travel documentation or visa costs. We recommend reviewing the "What's Included" section of your tour to plan accordingly for any additional costs.

We welcome anyone over the age of 13 on our tours!

Our tours are designed for small groups, typically averaging 17 guests, creating an intimate and enriching travel experience. This setting fosters meaningful connections with local cultures and offers the perfect balance of ease, companionship, and expert-led exploration. Many of our travelers forge lasting friendships and frequently reunite for future adventures. If you are bringing your own group, please see our Group Travel FAQ.

Absolutely! Our travelers are eager to share their tour experiences. If you'd like to connect with past guests, we’re happy to provide names of those who’ve volunteered as references. You can also explore our website for third-party verified reviews from guests who’ve joined us on previous journeys.

Our tours accommodate between 16 and 30 guests, with an average group size of 17.

Absolutely! We encourage you to bring a group along. Visit our groups page to explore the incentives and benefits available for organizing your own group adventure.

For guided biking or walking vacations, you can make your trip private with a group of 17 or more. On Discovery tours, a private departure is available with just 14 guests.

Each day of our biking tours centers around cycling, while our walking tours feature a daily walk or hike as the primary activity. Discovery trips are crafted to stimulate curious minds through immersive, hands-on experiences that invite active participation.

Guided Biking Tours
Include two trip leaders—one who bikes with the group and another who drives a support van. This setup offers flexibility: you can ride in the van if you choose to bike only part of the route, and you have the option to follow the leader or ride independently.
Self-Guided Biking Tours
Do not include trip leaders or a support van. You’ll navigate using the Ride with GPS app on your smartphone, manage minor bike repairs, and complete the full scheduled ride each day on your own.
Guided Walking Tours
Feature two trip leaders—one who walks with the group and another who drives the support vehicle. This vehicle transports you to the trailhead, meets you at the trail’s end, and connects with you along the route whenever possible. It’s your safety net if you need a break.

On our Waterways trips, you’ll unpack just once as your accommodations travel with you. In contrast, our land-based tours typically change hotels every few days, giving you the opportunity to explore the highlights of each region.

Enjoy a fully customized private experience—on your terms. You decide when to start, where to stop, and how to spend your time. Along the way, you’ll benefit from our insider recommendations on everything from museums to bars and restaurants, plus the peace of mind that comes with having a local host just a phone call away.

Discovery tours prioritize an active mind over physical exertion, offering hands-on, participatory experiences that mirror the immersive elements found in our Biking and Walking tours.

Our Tour Package includes only the tour itself. Guests are responsible for arriving at the designated meeting point and making their own arrangements for departure at the end. For added convenience, our Tour + Travel Package (formerly the Air Package) includes everything you need to travel to and from your tour—typically a hotel night before and after, round-trip airfare, and airport transfers.

Our Tour Package offers flexibility to customize your travel experience before or after the tour. You can add hotel nights before or after the tour, include pre- and post-tour activities, book airfare, and arrange airport transfers when available—allowing you to select only the elements that suit your travel needs.

Complimentary airport pick-up and drop-off are included with our Tour + Travel Package, provided your flights align with our scheduled arrival and departure dates. If you choose to customize your travel dates for independent exploration, you’ll be responsible for arranging your own airport transfers.

Airport pick-up and drop-off services are only available when airfare is booked through us, your travel dates align with our scheduled arrival and departure, and you’ve reserved the corresponding pre- or post-tour hotel night.

Our Tour Package allows you to personalize your travel experience before and after the tour. However, the core tour itself—led by our hosts and leaders—cannot be customized. While some airfare options may be adjusted for an additional fee when booking through our Tour + Travel Package, we’re unable to modify the tour dates, hotels, or included activities. If you choose to customize your flights or book independently, complimentary airport transfers will not be available, and you’ll need to arrange your own transportation. For assistance, refer to the transfer company suggestions in the Vacation Preparation section in MyAccount.

While our tours aren’t specifically designed for families, we welcome guests aged 13 and older when accompanied by an adult. Guests ages 13–17 must share a room with someone 18 or older. Since our accommodations are limited to two guests per room, families will need to make multiple reservations.

Guided Tours
Unless otherwise noted by your Trip Leaders, breakfast is typically served around 8:00 a.m. each morning. Please arrive dressed and ready for the day’s activity, as your leaders will review the itinerary to help you plan accordingly. Throughout the day, your leaders are available to provide snacks, refill water bottles, and offer encouragement—whatever you need to make the day enjoyable.
Most guests return to the hotel between 4:00 and 6:00 p.m., depending on the route and pace. This allows time to relax, explore the property, or take a walk before dinner. When changing hotels, your luggage will be waiting for you each afternoon.
Self-Guided Tours
You set your own schedule—start early or sleep in. While there are no guides, your detailed route notes offer insider tips on where to stop, what to skip, and what not to miss.

Independent
Everything you need to explore on your own in a city or destination, including hotel nights and airport pickup or drop-off.

Independent+
Everything you need to explore on your own in a city or destination, including hotel nights and airport pickup or drop-off, as well as one or more curated experiences such as a guided city tour or cooking class.

Guided
A guided addition to your tour, including a full-time Trip Leader, who will stay with you throughout the experience, as well as accommodations, some meals, and airport pickup or drop-off.

We offer three distinct travel styles: Biking tours, Walking tours, and Discovery tours—each designed to deliver unique and enriching experiences tailored to different interests and activity levels.

Our tours span a range of activity levels—from Easy to Challenging—so you can choose the experience that best suits your preferences. For biking and walking tours, activity charts are available to help you select the right tour.

Absolutely! We warmly welcome avid cyclists and hikers on our tours. Many of our itineraries include optional extra mileage for those seeking a more active experience, though availability varies by tour. To help you plan, each tour page features an Activity Chart that highlights where additional mileage options are offered.

On most tours, guests are free to bike or walk at their own pace. However, in certain destinations, our Trip Leaders may advise that the group stays together for safety or logistical reasons. These instances are noted in the tour details to help you plan accordingly.

On most biking tours, guests are free to ride at their own pace—whether that means covering every mile or just a few. For walking tours, our two Trip Leaders offer tailored route options to suit a variety of fitness levels and preferences, ensuring everyone enjoys the journey comfortably.

Most tours feature approximately 3 to 8 hours of scheduled activities or visits each day. The pace and structure can vary depending on the destination and itinerary, but we always aim to strike a comfortable balance—ensuring you experience the best of each location without feeling rushed or overly fatigued.

Ride with GPS (RWGPS) is a premier bike route mapping and navigation tool—and we’re proud to partner with them to enhance your tour experience. With custom downloadable GPS route notes, you can ride confidently using FREE turn-by-turn voice navigation and personalized maps, all accessible on your iPhone or Android device.

Each tour is unique, and we encourage you to review the “What to Expect” section on the tour page for specific details. While we bike primarily on paved roads, some tours may include stretches of gravel or cobblestones. Walking routes can vary widely and may feature grassy paths, cliffside trails, sand dunes, or terrain with rocks, roots, or mud—adding to the adventure and charm of each destination.

Support vehicles are an important part of most of our guided tours, designed to keep you comfortable and confident throughout your journey.

On guided biking tours, our support van makes regular sweeps along the route to offer light refreshments, water bottle refills, and optional rides for those who prefer to take a break.
Please note: Some bike paths may have limited van access. If a stretch of your ride will be unsupported, your Trip Leaders will inform you in advance and guide you through your options.

Self-guided biking tours do not include a support vehicle.

On guided walking tours, our vehicle transports you to the trailhead, meets you at the trail’s end, and connects with you wherever possible along the way.

Due to the more easy-going nature of our guided Discovery tours—and the range of local transportation options employed—a dedicated support vehicle may be unnecessary on certain days. Please see individual tours for more information.

Van support varies depending on the type of tour you choose and the accessibility of the route.

If weather conditions prevent the group from riding or walking, your Trip Leaders will suggest alternative options.

Some tours reach significant altitudes, which will be clearly noted in the “What to Expect” section of each tour page.

Unlike travel styles centered on physical exertion, the Discovery travel style is crafted to stimulate an active mind. It highlights immersive, hands-on experiences that echo the engagement found in biking or walking tours.

Unlike traditional biking and walking tours, the Discovery travel style does not allocate large portions of each day to individual physical activity. Instead, the focus is on group-based experiences, which may make it challenging to maintain a high level of exercise. While the itinerary is full, guests will have some free time built into the itinerary, and are always welcome to opt out of group activities if they prefer.

Activities will primarily center on historical sites, natural landscapes, cultural exchanges, the arts, and local enterprises. While our biking and walking tours incorporate some of these elements, Discovery tours are distinguished by their emphasis on these experiences. Organized bike rides will not be offered. Walking opportunities will be available, but primarily as a means of accessing sites rather than as standalone physical activities.

Trip Leaders will be trained in group facilitation to help integrate solo travelers into the group dynamic—for example, by inviting them to join the Trip Leader for dinner on the first free night. To further support solo travel, we offer very reasonable single supplements and maintain a higher availability of single-occupancy rooms.

Discovery tours feature the same high standards of accommodation as all other tours.

Guests should be prepared to stand and walk unassisted for up to 90 minutes at a time and to manage long travel days, which may include drives of up to five hours, early departures, and late returns. Tour-specific details will be outlined in the Discovery Activity Chart and the “What to Expect” guide.

In some cases, yes—visa requirements for your destination will be outlined in the To-Do list within MyAccount. For vaccination guidance, we recommend reviewing the latest requirements and recommendations at https://cdc.gov/travel.

With an emphasis on group activities over individual pursuits, and a smaller group size—capped at 16 guests —Discovery tours are designed to be led by a single expert local Trip Leader.

Our Discovery product guidelines highlight preferred elements and sample activities that foster meaningful people-to-people connections and promote a thoughtful, authentic travel experience. Specific inclusions will vary by destination.

Discovery tours prioritize a small-group experience, with a maximum of 16 guests—far fewer than the 40–50 typically found on bus tours. This intimate group size enables access to places that are off-limits to larger groups and fosters deeper, more authentic connections with local communities. To enhance immersion, public transportation will be used where appropriate.

Discovery tours will be available for groups and follow the same rules and guidelines as our other travel styles—with one key exception: a group will take over a departure at 14 guests rather than the usual 17. Because the maximum group size is 16, Discovery groups will not qualify for the 17-guest benefit.

Vacations can be booked either online or by speaking directly with a Tour Consultant over the phone.

You can book one or two guests under a single reservation. For parties larger than two, multiple reservations can be made for the same travel date.

A deposit of $500 per person is required for all tours. Please note that credits cannot be applied toward the deposit.

To secure your preferred departure date, we recommend booking as early as possible. Availability can fill up fast—especially with group reservations—so early booking is the best way to ensure your spot.

We accept all major credit cards.

Cancellation Policy
If you need to cancel your trip, you must submit your cancellation in writing. Cancellation fees and refunds will be calculated based on the date we receive your written notice. Refunds will be processed within 30 days of receipt.
Non-Boat Tours
Cancellation charges (excluding any nonrefundable fees agreed to in advance):

101 days or more prior to departure: $150 per person (No exceptions)
100–61 days prior to departure: 25% of the selling price (No exceptions)
60 days or less prior to departure: 100% of the selling price (No exceptions)

Boat Tours
Cancellation charges (excluding any nonrefundable fees agreed to in advance):

101 days or more prior to departure: $500 per person (No exceptions)
100–61 days prior to departure: 50% of the selling price (No exceptions)
60 days or less prior to departure: 100% of the selling price (No exceptions)

You may make changes to your reservation—such as modifying your tour, departure date, program extensions, or departure city—without incurring change fees, provided the changes are made within the same departure year and before your final payment due date.

Please note: Cancellations are not considered changes and are subject to our cancellation policy. Additionally, previously agreed-upon vendor fees and any fees associated with ticketed airfare will still apply.

Once submitted, deposits cannot be transferred to another person.

No, credits cannot be used towards your deposit.

Yes! This is a wonderful way to explore the world.
We’re happy to provide a quote for an air package that includes two or more tours.
If you're unsure where to begin, our Tour Consultants are here to help. They can assist with matching tour dates and checking availability. If you already have tours and dates in mind, simply call a Tour Consultant. They’ll take your deposit for both tours to hold your space, and then coordinate with our air department to provide a quote for the airfare.
One tour will be reserved with the Tour + Travel Package, while the second will be reserved without airfare. We’ll quote you a price that covers both destinations. If you choose not to accept the quote, you’ll receive a full refund. Once you accept the itinerary and price, our standard cancellation policy will apply.

Some expenses are not included in our packages—these may include select meals, pre-assigned seat requests, potential luggage fees, tips for your tour leaders, and any required travel documentation or visa costs. We recommend reviewing the "What's Included" section of your tour to plan accordingly for any additional costs.

We’re unable to hold a reservation without a deposit. We recommend booking as soon as you’re confident you’d like to take the trip. Details such as package type, extensions, and customizations can be finalized after your reservation is secured.

If you have a Travel Advisor you'd like to work with, feel free to connect with them directly. They can make the reservation on your behalf and manage all the details of your trip.

We reserve blocks of hotel rooms for our tours in advance. Occasionally, when booking, you may be informed that one or more nights are “on request.” This simply means our reserved room allotment has been filled, and we’ll need to contact the hotel to request an additional room for your reservation.
This process may take up to 3–5 business days. If we’re unable to confirm the hotel, we’ll work with you to explore alternative options—such as a different tour or departure date—or offer a full refund of your deposit.

Yes! We offer several ways to save.
Take advantage of discounts such as our Frequent Traveler Credit, Referral Program, Good Buy Discount, and Groups Program.
Visit our Savings page to learn more and see which offers apply to your upcoming trip.

Earn a 5% Frequent Traveler Credit every time you travel with us. This credit can be applied toward a future trip and is valid for one year from the date you return from your tour.

Reserve early and pay in full by the designated deadline to receive a 5% discount on your total payments. This discount excludes Travel Protection, additional air costs, and room upgrade charges.

Introduce new travelers to us and earn $150 in travel credits toward your next vacation once your referral returns from their first trip. Plus, enjoy additional cash bonuses for every subsequent referral you make.

Children aged 13 and older are welcome on any of our tours when accompanied by an adult. Guests aged 13–17 must share a room with someone 18 or older.
Please note: Our accommodations allow a maximum of two guests per room, so families will need to book multiple reservations. Additionally, guests must be at least 16 years old to reserve an E-bike.

You'll need the following information to reserve your vacation:
Your first, middle and last name exactly as it appears on your passport
A unique email address for each guest
A credit card to submit your deposit

Approximately 24 hours after placing your deposit, you’ll gain access to your MyAccount. From there, you can update your personal information, manage travel preferences, and review your reservation details.

Yes—once your MyAccount is activated, you’ll be able to log in and make payments toward your tour directly online.

Yes, we encourage you to join the waitlist for your preferred travel date. Once you're signed up, we’ll notify you if we’re able to confirm your reservation.

You can choose between one shared bed or two separate beds when booking your reservation.

A shared bed request typically includes a double bed or larger, and occasionally two double beds.
A request for separate beds will provide two twin beds or larger, depending on availability.

Our reservations do not guarantee a queen or king bed. Availability of these bed types varies by tour and hotel. If you’d like to confirm whether a specific tour includes hotels with queen or king beds, please contact us.

We contract directly with hotels for specific room categories. Room assignments are made by the hotel and are randomly allocated within the contracted category. Unfortunately, we’re unable to accommodate requests for specific room locations or amenity preferences.

You may book a room for one or two guests. If your party includes more than two people, you’ll need to reserve multiple rooms to accommodate everyone.

We’re unable to request connecting rooms at our hotels. However, we will note your reservation with the names of your travel companions, and when possible, the hotel will assign rooms near each other.

Some countries require a travel visa, entry forms, or destination fees to be paid online in advance. These requirements may change at any time, so we recommend visiting https://travel.state.gov and clicking the “Learn About Your Destination” tab for the most up-to-date information.
If you’d prefer professional assistance with completing required forms or documents, please contact Pinnacle Document Services at https://www.pinnacletds.com/VBT.

Before your trip, please visit https://travel.state.gov and click on the “Learn About Your Destination” tab to review the most current travel requirements for your destination.
If you prefer professional assistance with obtaining or completing any required forms or documents, feel free to contact Pinnacle Document Services at https://www.pinnacletds.com/VBT.

Approximately 24 hours after placing your deposit, you’ll receive access to your MyAccount. Once logged in, you’ll be able to reserve your bike directly in your MyAccount.

You may make changes to your bike assignment up until 30 days prior to departure. To update your selection, please log in to your MyAccount and make the necessary changes.

Most countries and states require individuals to be at least 14 years old to operate an E-bike. However, regulations may vary depending on the destination. If you plan to bring a minor on tour who will be reserving an E-bike, please contact us in advance to confirm eligibility and ensure compliance with local laws.

Approximately 24 hours after placing your deposit, you’ll gain access to your MyAccount. This is your central hub for all travel-related documents and updates.
When you first log in, you’ll see the following sections:

Vacation Preparation: Includes essential details such as arrival and departure information, tipping guidelines, a packing list, learning resources, and more.
Final Travel Documents: These will be available 21 days before departure, and we’ll notify you by email when they’re ready.
Airfare Itinerary: If you’ve reserved airfare through us, we’ll email you when your itinerary is available in MyAccount.

Please note: We no longer send printed copies of documents. To access your materials, you must have a valid email address on file.

Only travelers who are booked on our tour may participate in any portion of the itinerary. If someone wishes to join the tour, they must reserve a spot through us, provided there is availability.

Some tours are perfect for guests who prefer a more relaxed experience—but it depends on the destination. If you’re traveling with someone who doesn’t want to participate in all activities, we’re happy to help you choose the right tour. Many itineraries feature hotels in walkable locations or properties with extra amenities, so everyone can enjoy their time.

Please give us a call to discuss your options based on your individual situation.

If you are more than 100 days prior to departure, you may change trips within the same calendar year without incurring change fees.
Vendor fees and ticketed airfare costs already agreed upon will still apply.
Changes to a different calendar year or cancellations may result in administrative or cancellation fees.

We’re happy to walk you through your options and help you make the best decision for your travel plans.

Depending on how close you are to your departure date, your request may be considered either a change or a cancellation. Please give us a call, and we’ll be happy to discuss your options and help you determine the best path forward.

To operate a trip, we require a minimum number of participants. If this threshold is not met, we reserve the right to cancel the trip. We appreciate your understanding and will communicate any changes as early as possible.

Please note that we are unable to make exceptions to our cancellation policy for any reason, including unforeseen circumstances. We strongly encourage purchasing travel protection to safeguard your investment.
We are also unable to offer future travel credits for trips that are uninsured and cannot be taken for any reason. By choosing not to purchase travel protection, you are accepting full responsibility for any costs incurred due to unexpected events.

To ensure the best possible experience, we may occasionally need to update or adjust your tour itinerary. This could include changes to hotels, rides, dining experiences, or cultural activities.

Significant changes will be communicated to you in advance.
Minor updates may be shared during the tour by your Trip Leaders or Self-Guided Local Host (e.g., meal venue adjustments).

For the most up-to-date itinerary, including hotel details and cultural inclusions, please visit our website.

If your roommate cancels more than 60 days before departure and you still plan to travel, you will be responsible for either paying the single supplement or finding another roommate to share the accommodations. If your roommate cancels inside of 60 days before departure, you would be assigned a single room for no additional cost.

Not all hotels offer air conditioning, and those that do may not meet U.S. standards. In European hotels, for example, air conditioning systems typically do not cool rooms to the same extent as guests might expect.
If room temperature is a concern, we recommend selecting travel dates during milder seasons or choosing a cooler destination to ensure comfort.

Air conditioning standards in European hotels are not comparable to U.S. standards. Rooms typically cannot be cooled to the same degree that guests may expect in the U.S.
If maintaining a comfortable room temperature is important to you, we recommend choosing travel dates during milder seasons or selecting a cooler destination.

Heated pools are uncommon at our hotels. Many properties offer pool access only during peak season, and if you’re traveling during a shoulder season, the pool may be closed due to cooler temperatures.

We make every effort to use the advertised accommodations for your tour. However, unforeseen circumstances may occasionally require us to select alternate hotels of equal quality.
If you choose to make your own reservations before or after the tour at one of our listed hotels, we recommend booking a refundable reservation directly with the hotel to allow for flexibility.

Our cancellation policy applies to cancellations for any reason. However, if you are more than 100 days prior to departure, you may change your tour or travel date without incurring a change fee.
Please note that any nonrefundable fees already incurred will still apply.

Please note that non-U.S. hotels do not always provide ice, and in many countries, it is not commonly available. If ice is important for your comfort or needs, we recommend checking with your hotel in advance.

Many of our hotels do offer laundry services for a fee, though some do not provide any laundry options. When available, laundry is typically charged per item, with prices ranging from $3–$10 per piece.
We recommend packing a few travel-sized packets of laundry detergent in case you need to launder items in your hotel room.
You can check our Accommodations pages to see where laundry services are available, and we encourage you to contact hotels directly for a detailed price list.

While early check-in is not guaranteed, our hotels are aware of group arrival times and will do their best to accommodate early check-ins whenever possible.
Please note that we are unable to honor individual early check-in requests. If your room is not ready upon arrival, you are welcome to leave your luggage with the front desk until check-in is available.

We are unable to request room upgrades on your behalf. However, you are welcome to contact the hotels directly to inquire about upgraded accommodations.
Please note that any additional charges for upgrades would be paid directly to the hotel.

If you plan to extend your stay before or after your tour, we recommend informing the hotel that you are traveling with us so they can note your reservation and potentially keep you in the same room.
Please contact us to confirm the room category we’ve booked for your tour, so you can reserve the same category directly with the hotel. While room continuity is at the hotel’s discretion, booking the same category improves your chances of staying in the same room.

Wi-Fi is available at most hotels, though service levels may vary by location. You can check our Accommodations pages to see where Wi-Fi is offered.
For enhanced safety and convenience, we strongly recommend that all guests travel with a cell phone and arrange for an international calling plan through their mobile service provider.

Click here for a full listing of electrical outlets worldwide. https://www.worldstandards.eu/electricity/plugs-and-sockets/

Tap water is safe to drink on most of our tours, though there are a few destinations where it is not recommended. You’ll find destination-specific guidance in your MyAccount under the Vacation Preparation section.
During group activities, our trip leaders will always provide safe drinking water to ensure your comfort and well-being.

We are unable to book additional hotel nights beyond what is included in our vacation package offerings. If you wish to extend your stay, we recommend making refundable reservations directly with the hotel to allow for flexibility.

We are unable to accommodate additional guests in the hotel rooms booked on your behalf. If your spouse or friend would like to travel with you, they must reserve a spot on the tour through us.

During your tour, your leaders or hosts will provide instructions on where to leave your luggage for scheduled transfers.
When arriving at a hotel:

Keep your luggage with you at all times or leave it with hotel staff if your room isn’t ready.
Ensure the person you leave it with clearly works for the hotel and is taking responsibility for your bag.

Please note:

Luggage porterage to hotel rooms is not guaranteed, so you must be able to carry your own bags.
Do not place valuables, documentation, or electronics in your checked luggage.
When departing a hotel, follow the instructions in your materials and from your leaders for the designated luggage drop-off area.

We recommend leaving valuables at home whenever possible. Any valuables, documentation, and electronics you bring are your responsibility throughout the trip.
If needed, please store these items in your hotel room safe or keep them with you at all times to ensure their security.

We recommend packing light, as there can be limited space in tour vehicles. We allow one checked bag with a maximum weight of 50lbs and one carry-on sized item, like a daypack. Please confirm your luggage weight prior to arrival. For safety reasons, we are unable to handle overweight luggage. If you are traveling with multiple pieces of luggage due to extended travels, please visit the airline website for recommendations for long term luggage storage.
For airline travel, there are specific size regulations depending on the airline and flight. Please visit the airline website for more detailed information regarding your airline baggage information and fees.

We recommend packing light, as you’ll need to carry your own luggage at various points during your travels.
While on tour, our leaders and staff will assist with transferring luggage between hotels. However, you may be responsible for:

Bringing your luggage to the lobby, hotel entrance, or transport vehicle
Retrieving and transporting it to your room

Please do not leave valuables, documents, electronics, medical equipment, or other important items with your luggage awaiting transfer.
In some cases, your luggage may be delivered directly to your room, so be sure to verify that all bags are accounted for.

For current exchange rates, please refer to this currency site. https://www.oanda.com/currency-converter/en/?from=EUR&to=USD&amount=1

Be sure to notify your bank of your travel plans to prevent your card from being blocked for suspicious activity. We also recommend using a debit card rather than a credit card to avoid expensive cash advance fees.
When withdrawing cash from ATMs or paying by credit/debit card abroad, you may be asked whether you want the transaction charged in your home currency (USD, CAD, GBP, etc.) or in the local currency.
• Always select “Without conversion” or “Charge in local currency.” This ensures that your bank or card provider applies the exchange rate, which is typically much more favorable.
• If you choose “With conversion” (charging in your home currency), the ATM or merchant sets the exchange rate, which is often significantly worse and can result in extra costs.
• ATMs and payment terminals may highlight the “With conversion” option as “recommended,” but it is best to decline this option.
This practice, called Dynamic Currency Conversion (DCC), is increasingly common across Europe and many other regions. By choosing the local currency, you avoid hidden fees and ensure a fairer exchange rate.

Your tour includes one, two or three professional trip leaders or a local host, whose names will be provided in your final travel documents. Many guests choose to offer a gratuity as a personal “thank you” at the end of the tour—especially if the leaders or host have provided exceptional service or individual support. In your Vacation Preparation and Final Documents in MyAccount, you'll find a guide with industry standard tipping suggestions. All tipping on your trip is optional, and the amount you give is strictly your own decision. It is best to tip in local currency (do not use personal or travelers checks for tips).
All other gratuities for services are included in your tour—such as luggage handling, housekeeping, included meals, scheduled transportation, and guided activities—are already covered in the tour price. There’s no need to tip for these services during your tour.

We guarantee vegetarian meals on all our tours. All dietary restrictions, preferences, and allergies are collected and shared with our tour leaders, hotels, and vendors to help accommodate your needs.
While we cannot fully guarantee all dietary requests (except vegetarian), our partners make every effort to honor them wherever possible. Please note that meals not included in your vacation package should be managed independently.

Alcoholic drink inclusions may vary by tour, but you can always expect a welcome toast and a farewell toast featuring alcoholic options. For details specific to your itinerary, please refer to your Final Travel Documents in MyAccount.

For included meals, our group typically dines together, either at one large table or at several smaller tables.
On certain waterways trips, where group seating reservations are not possible, guests may choose their preferred dining time, and table placement is flexible.

While we can make a reservation without a current passport, we strongly recommend having a valid passport at the time of booking to avoid fees for changes made more than two weeks after reserving. Your passport should be valid for at least six months beyond the end of your trip.
Some trips may require full passport information, even if airfare is not booked through us. This may be necessary for permits, accommodations, or other travel logistics. Please check your MyAccount under Vacation Preparation to see if passport details are required for your reservation.
Important TSA Notice
Due to updated U.S. Transportation Security Administration (TSA) mandates, all travelers must provide Secure Flight passenger information exactly as it appears on the government-issued ID they plan to use for travel.

Your full name must match your passport exactly — no nicknames.

If your passport shows “Martin James Cruz,” enter it that way.
If your passport shows “Martin J. Cruz,” use the abbreviated format.

Please check with the U.S. Centers for Disease Control and Prevention (CDC) regarding recommended vaccinations and other health advice for traveling in the region.

Visit the CDC’s website at cdc.gov/travel, where you will find comprehensive information about preventing illness while traveling.

Some countries require a travel visa, entry forms, or destination fees to be paid online in advance. These requirements can change at any time, so we recommend visiting https://travel.state.gov and clicking the “Learn About Your Destination” tab to review the most up-to-date information for your destination.
If you prefer professional assistance with obtaining or completing required forms or documents, please contact Pinnacle Document Services at https://www.pinnacletds.com/VBT.

Some countries require a travel visa, entry forms, or destination fees to be paid online in advance. These requirements can change at any time, so we recommend visiting https://travel.state.gov and clicking the “Learn About Your Destination” tab to review the most up-to-date information for your destination.
If you prefer professional assistance with obtaining or completing required forms or documents, please contact Pinnacle Document Services at https://www.pinnacletds.com/VBT.

Some countries require a travel visa, entry forms, or destination fees to be paid online in advance. These requirements can change at any time, so we recommend visiting https://travel.state.gov and clicking the “Learn About Your Destination” tab to review the most up-to-date information for your destination.
If you prefer professional assistance with obtaining or completing required forms or documents, please contact Pinnacle Document Services at https://www.pinnacletds.com/VBT.

Approximately 24 hours after placing your deposit, you’ll gain access to your MyAccount. This is your central hub for all travel-related documents and updates. When you first log in, you’ll see the following sections:

Vacation Preparation: Includes essential details such as arrival and departure information, tipping guidelines, a packing list, learning resources, and more.
Final Travel Documents: These will be available 21 days before departure, and we’ll notify you by email when they’re ready.
Airfare Itinerary: If you’ve reserved airfare through us, we’ll email you when your itinerary is available in MyAccount.

Please note: We no longer send printed copies of documents. To access your materials, you must have a valid email address on file.

Your MyAccount includes a To-Do List outlining all requirements to complete before your trip. You can also view your flight details, learn about your destination, make payments, and access your Final Travel Documents.

Click into each item on your To-Do List to either:
Fill in the required information, or
Select the checkbox to confirm you’ve reviewed the details.
Once you submit and save the section, it will be marked as Complete.

Your Participation Agreement is available in your MyAccount. Each guest has a unique login using the email address on file for their reservation.
Please log in to your MyAccount shortly after booking your tour to sign the agreement. Participation in the tour is not permitted unless the agreement is signed.

In your MyAccount, you’ll find a tab labeled Flights. Once your flights are booked, your itinerary will be available there for viewing.
We’ll send you an email notification if there are any changes to your flight details and direct you to your MyAccount to view the updated itinerary.

Your Final Travel Documents will be available in your MyAccount 21 days prior to the start of your tour (please note this is based on the tour start date, not your flight departure date).
We’ll send you an email notification when they’re ready so you can view, download, or print them. Printed copies are no longer mailed, so your MyAccount is the only way to access these documents. We recommend printing a copy to take in your carry on luggage or saving them to your phone for easy access.

You will be able to find all of your documents in your MyAccount.
Vacation Preparation: Includes essential details such as arrival and departure information, tipping guidelines, a packing list, learning resources, and more.
Final Travel Documents: These will be available 21 days before departure, and we’ll notify you by email when they’re ready.
Airfare Itinerary: If you’ve reserved airfare through us, we’ll email you when your itinerary is available in MyAccount.

Please note: We no longer send printed copies of documents. To access your materials, you must have a valid email address on file.

Around 80 days prior to your departure, we’ll send you an email with a link and instructions on how to order your free gift.

Yes! In your MyAccount, under the Vacation Preparation section, you’ll find Learning Resources tailored to your destination. This may include a reading list and other educational materials to help you prepare for your trip.

If you are booked on a Tour Package or you have customized your package and do not have a pre-hotel night or post-hotel night reserved through us, the Vacation Preparation section in your MyAccount will display your tour’s arrival and departure points.
You can also review the preliminary daily itinerary, which outlines the day-to-day details of your tour experience.

Yes! In your MyAccount, under the Vacation Preparation section, you can view a list of other guests on your tour along with the locations they’re traveling from. It’s a great way to get familiar with your fellow travelers before your journey begins.

In your Vacation Preparation section within MyAccount, you’ll find a Travel Essentials area that lists any on-tour flights we’ve reserved on your behalf.
Please note: These flights may not appear in the Flight Itinerary tab of your MyAccount since we are reserving these separately.

Yes, each guest reserving a tour with us is required to have a valid email address. This is essential for accessing MyAccount, where you’ll be prompted to sign your Participation Agreement—a required step to join the tour.

Your final tour documents and flight itinerary will include the phone number and email address for our Redpoint 24/7 emergency assistance line. If your flight is disrupted, airlines are responsible for rebooking you on the next available flight. The RedPoint travel assistance team is available to guide you in working with the airlines to reach your destination and can also advise you on next steps for any other situations that may arise during your journey.
VBT does not offer refunds for any portion of the trip missed due to flight delays or cancellations. These types of unforeseen events can interrupt or shorten your trip, which is why we strongly recommend purchasing Travel Protection. This coverage can help offset financial impacts, and you should file a claim with your provider if needed.

Yes! We highly recommend downloading the smartphone app for the airlines operating your flights and turning on notifications. Please update your day-of-travel contact information directly with the airline so they keep you updated with any schedule changes. Flight updates may appear in the airline’s internal systems before VBT receives notification. Therefore, downloading the airline’s app is the most effective way to stay informed about any updates.

We cannot secure lounge access on your behalf. You can secure an airport lounge pass by purchasing a one-time day pass, buying a lounge membership through a program like Priority Pass, or getting a credit card that includes complimentary access as a perk. Other options include flying in a premium cabin, achieving elite status with an airline, or being the guest of a member. Not all lounges are the same. Before trying to enter, check the lounge's specific access requirements, such as terminal location and guest policies.

If your luggage is lost, delayed or damaged, you must first report it immediately to the airline's baggage service desk at the airport, complete a missing baggage report (PIR), and request delivery to your location. The PIR is essential because it provides a reference number and detailed description of the incident, allowing the airline to track your bag and process your claim. After this step is completed, or if you need guidance with this first step, you will call Redpoint Travel Assistance. They will open a case and assist in reuniting you with your lost luggage. These types of unforeseen events can cause you to incur additional costs such as replacing clothing or items you may need to start the trip, which is why we strongly recommend purchasing Travel Protection. This coverage can help offset financial impacts, and you should file a claim with your provider if needed.

If you experience a serious emergency while away from the group or leaders, immediately call the local emergency number provided in your travel documents or by your leaders. After contacting emergency services, notify Redpoint Assistance and your Trip Leader or Local Host to keep them informed of the situation.

If any items are stolen during your trip, we strongly recommend filing a police report with local authorities. This documentation is essential for submitting a claim to your travel insurance provider. Please also inform your Trip Leader or Local Host if you’re still on tour—or contact our office directly.

While most destinations require helmets by law, VBT goes a step further by requiring all guests to wear helmets for their safety throughout the tour.

We maintain a strict no-smoking policy in our support vehicles and during meals. All hotel accommodations reserved for guests are non-smoking rooms. While we cannot control smoking policies in public spaces such as restaurants, we kindly ask VBT group members to wait until after meals to smoke.

If you miss any part of the tour due to illness, please obtain the necessary documentation to file a trip interruption claim through your travel insurance provider. We are unable to reimburse missed portions of the tour for any reason.

You’ll receive the contact information for your Trip Leader or Local Host—please reach out to them directly for assistance. If you’re on a biking tour and get off route, your RideWithGPS app will help you navigate back on track. Simply refer to the map and directions provided in the app.

On the final day, you’ll say goodbye to your leaders as they head off to guide another tour. For any assistance you may need after this point, we recommend contacting Redpoint Assistance to ensure you have the support you need.

Each day, your leaders on guided tours will inform you where the support vehicle will be accessible and when scheduled breaks occur, so you can plan your rides or walks. If you need to stop biking or walking, you can contact your leader to arrange pickup at a designated spot.

Our biking and walking tours are designed to include both activities each day, but participation is always your choice. Feel free to skip any part of the itinerary and enjoy the trip at your own pace. Should you decide to skip part of the itinerary, we are not able to provide a refund for any missed parts, or cover the cost of an additional transfer should you decide to meet back up with the group later.

Our guided walking and biking tours feature two to three leaders for enhanced support and flexibility, while our Discovery tours are led by a single experienced leader.

Our leaders are often guiding other tours, so we’re unable to connect you with them beforehand. You’ll meet your leaders on the first day of your trip. For any questions prior to departure, please contact our office. If you experience travel delays or changes, reach out to Redpoint Assistance for immediate support.

We’d love to hear from you! Please leave a review about your experience on the VBT website. You will receive an email after you return from your trip with a link to the review page. Or simply go to vbt.com to find the tour you would like to review and click the “Write a Review” link near the tour name at the top of the page. Please note these online reviews do not replace the Post-Trip Guest Evaluation we also send you when you return from your VBT vacation, as those are only used internally. Thank you for your feedback!

Create your own photo gallery by emailing [email protected] and we’ll send you an upload link with simple instructions regarding how to add your gallery to the collection. You can also explore photos taken by VBT guests at photos.vbt.com/browse.

Your only responsibility is to gather your group for your chosen departure date. We handle everything else—reservations, customer service, and all needs while on tour.

Group compensation is earned with at least nine paying guests. For an exclusive group departure on a biking or walking guided tour, a minimum group size of 17 people is required, and a minimum of 14 people is required for an exclusive group departure on a Discovery tour. You must fill every cabin on the ship to reserve a private boat on a Bike & Boat tour.

Simply gather a group of 10 travelers plus yourself on any Guided VBT Vacation and as the 11th guest of the group you will qualify for our free trip reimbursement.

For 2026, The Group Organizer discount is calculated based on the average amount paid per person excluding Travel Protection Plan, air upgrades, cabin upgrades, business class upgrades, and applied credits. Please note: The group discount cannot be combined with the Refer-a-Friend Program or other promotional discounts.

For 2027 Guided vacations, the Group Organizer discount is calculated based on the Tour Only package price and can be combined with the Refer-a-Friend program. It does not include air package costs, single supplements, Travel Protection Plan, air upgrades, cabin upgrades, business class upgrades. Our program also includes a Group Organizer gift. Please note: The Group discount cannot be combined with Promotional Discounts, Web Specials, or Travel Advisor commissions or bonuses.

You can expect to receive your check in the mail approximately two weeks before you depart.

You will still earn the $150 in Travel Certificates for each new traveler you refer through our Referral Program.

Yes. In fact we recommend they do just that! Your Group Tour Manager will provide you with a Group Number after you have selected a tour and departure date. Your group members should call our Tour Consultants and reference the Group Number when making a reservation.

They will need to put down a deposit of $500 per person by credit card.

If your group is flying out of the same city, we make every effort to reserve seats on the same flight if seat availability allows.

Travel advisor groups are not combinable with our direct Group Travel Program benefits. Travel Advisors discounts are not available on direct Group Reservations and will not be considered part of the total group count for the purpose of rebates. Please contact us for more information on our Travel Advisor Groups Program.

We don’t offer a group discount, but we’re happy to setup your group and hold space so your members have time to reserve.

Some trips and tour styles have a lower maximum passenger count depending on the destination. If the maximum group size is smaller or there is a lower number of spaces available than 17 when setting up your group, you’d still be able to earn with our Groups Program. Rebates will be available if you are able to travel with 9 or 11 passengers for 50% off or 1 free trip, respectively. Your Group Tour Manager will guide you through and offer helpful suggestions to find the best fit.

After your reservation is confirmed, we will secure the best available flight itinerary for your chosen travel dates and departure city. Our direct arrangements with airlines enable us to hold your flight reservation, allowing you to modify travel dates, change departure or arrival cities, or request upgrades up to 100 days before your trip. You may opt to finalize flight details at a later time; however, please submit any changes or requests once your plans are set.

At the time of booking, please provide the full legal names—first, middle, and last—exactly as they appear on the passports for yourself and any travel companions.
If your name needs to be updated, contact us immediately. Name changes require canceling your air itinerary and attempting to rebook the same flights. Please note:

Additional costs may apply.
We cannot guarantee the same itinerary or price.

After booking, you can review your name in MyAccount to confirm it matches your passport. Name changes may also impact other arrangements, such as permits or special reservations, so notify us right away if an update is needed.

We work with most major airlines worldwide to secure the best flights at the most competitive prices. Your flights are chosen with a focus on providing you with the most efficient and convenient routes possible.

If you have found a preferred itinerary online, we are happy to review the itinerary and confirm if we can book it for you. If the requested flight itinerary is available, we will gladly reserve it or let you know if there is an additional cost on top of our package price.

If your trip departs in less than 10 months, your flight itinerary will be posted to your MyAccount within two weeks of placing your deposit. You can request changes up to 100 days before departure. If your flights change—either by your request or the airline—we will email you and upload the updated itinerary to your MyAccount. For trips booked more than 10 months in advance, we will notify you by email when your itinerary is available, typically around 10 months before departure once the airlines release initial flight schedules.

You may request changes to your flight itinerary. Changes can result in additional costs, which depend on current airline availability and pricing. If you submit a change request within 100 days of your departure date, airlines may charge extra fees for modifying or canceling your original itinerary. To reduce the likelihood of higher charges and to ensure the best available options, we recommend making any requests as early as possible.

When booking your tour, please provide first, middle, and last names exactly as they appear on the passports for yourself and any travel companions. You will also be asked to select your departure city at this time.

You may modify your reservation more than 100 days before departure without incurring change fees for flights booked with our standard terms. Any previously agreed nonrefundable fees will still apply if you had approved early ticketed for a special request like an upgrade or alternate routing.

When selecting your flights, we look for the fewest connections available and try to reserve 2–3 hour layovers whenever possible. While some itineraries will require multiple stops, we do everything we can to minimize the stress of traveling by choosing the most direct flights our partners offer. Some destinations may require more flight connections than others.

While some itineraries will require connections, we do everything we can to minimize the stress of traveling by choosing the most direct flights our partners offer, and wherever possible, avoiding long layovers of 4+ hours. Some destinations may require longer layovers when there are fewer options available to book. We try to reserve 2-3 hour layovers wherever possible to give you the best chance of switching planes and terminals, however we would reserve a longer layover if the only options are a short connection (less than 1 hour) or a much longer connection (4+ hours). If your itinerary has a long layover, we are happy to share the reason for that choice.

Depending on the tour and your destination, the package cities we can offer with a set package price will vary. When making your reservation, ask your Tour Consultant about flying from your home city. In most cases, we can provide routing and pricing details for your review within a few days!

Some flight itineraries may incur an additional cost due to requests for variations in routing, travel dates, or departure city. Our packages will include an economy fare to get you to and from your destination; however, if you wish to request custom arrangements, we are happy to provide an itinerary which may be subject to additional airline costs.

We strongly recommend you allow us to book all your flights on the same ticket. If you choose to arrange your own domestic connections, please plan to arrive at least 24 hours before your VBT-booked flight. If you must connect on the same day, allow a minimum of three hours between flights. If a self-booked flight is delayed or canceled and you miss your VBT flight, the operating airline will treat you as a no-show and cancel your itinerary. They are not obligated to rebook you, and you may need to purchase a new round-trip ticket for the next available flight. VBT is not responsible for any airfare penalties or losses resulting from airline cancellations, delays, or schedule changes that cause you to miss your VBT itinerary. We strongly recommend purchasing travel protection to help cover unexpected flight issues.

Custom air allows you to request changes to your itinerary to arrive early, return late, visit additional destinations, or otherwise customize your travel plans. We are happy to accommodate most requests and will work with you to make your trip perfect.

Airport transportation is only provided when you arrive or depart on our scheduled package dates using our airfare. If you use our airfare but travel on different dates, you are responsible for arranging your own transportation. For suggestions on transfer companies, refer to the Vacation Preparation section in your MyAccount.

Please note: A $100 nonrefundable per person fee applies to Customized Air itineraries if your travel dates change by more than one day. Additional costs beyond this standard fee may apply depending on airline availability and pricing.

Yes, we offer a Custom Air Package which allows you to customize your air travel. If you wish to arrive early, return late, visit additional destinations, or otherwise customize your travel plans. We are happy to accommodate most requests and will work with you to make your trip perfect.

Airport transportation is only provided when you arrive or depart on our scheduled package dates using our airfare. If you use our airfare but travel on different dates, you are responsible for arranging your own transportation. For suggestions on transfer companies, refer to the Vacation Preparation section in your MyAccount.

Please note: A $100 nonrefundable per person fee applies to Customized Air itineraries if your travel dates change by more than one day. Additional costs beyond this standard fee may apply depending on airline availability and pricing.

If you’re traveling with a companion on a separate reservation and wish to fly together from or to the same city on the same dates, please let us know! We will make every effort to book you matching routes.

All commercial flights, including those we arrange for you, may be changed by the airline at any time. While some schedule changes can be significant, VBT handles most of this process to minimize any inconvenience! If your itinerary is affected by a schedule change, we will notify you and prompt you to log in to MyAccount to review your updated travel details, so you can travel with confidence! Please note that minor changes—such as adjustments of less than 15 minutes that do not impact your airport arrival time or seats are changed or dropped by the airlines as a result of change—are generally not considered significant and may not trigger a notification.

Your flight itinerary will contain a booking reference number. You can enter your booking reference number and last name directly on the airline’s website to login. You can also access flight information through the airline’s app on your phone. If you reserve your tour more than 10 months prior to departure, you will receive your itinerary around 10 months prior when flights become available to book. If you have any trouble finding where to login on the airline’s website, please let us know!

Tickets are typically issued one to two months before your departure date, although this timing may vary. Once your tickets are issued, we will send you a flight itinerary which includes your e-ticket numbers.

If you would like your tickets to be issued earlier, we’re happy to accommodate your request—pending approval of our Early Ticketing Policy. Please note that once tickets are issued, changes are usually not possible and tickets become nonrefundable, so be sure your travel plans are final before requesting early ticketing. Regardless, all flight schedules remain subject to change by the airlines.

A valid passport is required for international air travel. While we can make a reservation without an up-to-date passport, VBT strongly recommends having a current passport when booking your vacation to avoid any possible fees if changes are needed after your flight booking is reserved. Please ensure your passport is valid for at least six months beyond the end of your trip.

Please note:
• Due to U.S. Transportation Security Administration (TSA) requirements, customers must provide Secure Flight Passenger Information exactly as it appears on the government-issued identification they plan to use for travel.
• Passenger information must match your passport exactly—no nicknames.

Examples:
• If your middle name is spelled out on your passport, use the full spelling when making a reservation (e.g., Martin James Cruz).
• If your middle name is abbreviated on your passport, use the abbreviation when making a reservation (e.g., Martin J. Cruz).
For U.S. citizens traveling by air within the United States, you must carry either a valid passport or a REAL ID to comply with the REAL ID Act. [Learn more about REAL ID here.]

No, we must cancel your ticket at the same time as your reservation. The airfare we book is always linked to a tour package.

If you wish to have your tickets issued early, or if your air request falls outside our standard contract terms, immediate ticketing would be required to secure your itinerary. In these cases, our Early Ticketing Policy applies, and full payment for your reservation is required at the time of ticketing. Once tickets are issued, they are generally non-refundable and non-changeable, though they remain subject to airline schedule changes.

If you choose to have your tickets issued early, you will be responsible for any airline-imposed fees should your trip be canceled or if changes to your ticket are needed—sometimes this may mean forfeiting the full cost of the ticket. Any amount refunded to us by the airline will be reimbursed to you according to our standard Terms and Conditions.

You may be unable to check in online for a flight due to specific requirements such as in-person document verification (common for international travel), being selected for additional security screening, issues with your reservation, or unique travel circumstances—like requiring medical assistance. If you are unable to check in, please be sure to arrive at the airport 3 hours prior to your scheduled departure and check in with the airline.

Whenever possible, we will request the best available seats for you when booking your flights. Please note that airlines may not permit advance seat selection on all flights, and some seats may only be available with an additional cost, which must be paid directly to the airline.

Specific seat assignments are never guaranteed. Airlines may change seat assignments at any time for operational, safety, or security reasons.

By default, we aim to match the preferences of most guests:

• For solo travelers, we request an aisle seat.
• For two people traveling together, we request an aisle seat and the adjacent seat.
• For all travelers, we look for seats in the side rows rather than the middle.
• For all travelers, we prioritize seats as far forward in the plane as possible.

If you have different preferences, you can update them anytime in your MyAccount portal. We want to make your trip as smooth and comfortable as possible!

You can view your reservation on the airline’s website the month before your departure. At that time, you are welcome to select and/or purchase seating assignments directly with the airline, subject to their policies and availability.

A specific seat onboard a flight is never guaranteed. The airlines can switch seats around at any time for operational, safety or security reasons.

Seat assignments are typically provided free of charge when you check in for your flight online. If online check-in is not available for your flight, your seat will be assigned when you arrive at the airport—either during check-in or at the gate.

Some airlines will not allow VBT to include baggage fees in the cost of your airline ticket.

Yes, if you prefer a special airline meal (vegetarian, salt-free, low-calorie, kosher, etc.), please indicate this in your MyAccount under your Flight Preferences. We will submit this request on your behalf to the airline.
Once you view your Final Travel Documents 21 days prior to departure in your MyAccount, please call the airline directly to reconfirm your requests. You should confirm your request multiple times – at check-in and at the gate as well.
Airlines cannot guarantee special meals on all flights, so you should always bring your own backup food to accommodate dietary needs, just in case, even if you have requested a special meal and it has been confirmed.

We offer attractive discounts on most cabin upgrades, and we are happy to check availability for your flights! To request a quote, simply email or call us. If cabin upgrades are available, we will provide a quote detailing the additional cost for your approval. Once you approve, we will secure the upgrade for you!

Please note: cabin upgrade costs and airline availability may change until your selection is confirmed.

To offer the value that VBT is proud to provide, we adhere to strict guidelines set by our airline partners.
As a result, we are unable to apply miles to your itinerary on your behalf; this must be handled directly with the airline. Once your tickets are issued, you may be able to use miles to upgrade by working directly with the airline*.

* Please check with the airline directly to determine if your membership requires tickets to be issued in a specific booking class for upgrades. Once you have this information, let us know—we will confirm whether we can issue tickets in that class and advise you of any cost differences to do so.

If you participate in an airline frequent flyer program, you can typically receive credit for the miles you travel. Be sure to enter your frequent flyer numbers into your MyAccount portal under the Flight Preference section. We also recommend saving your boarding passes, as airlines may require them as proof of travel. Please note that all decisions regarding air miles are made solely by the airlines and cannot be influenced by VBT.

Upgraded economy seats may be available for an extra charge once your tickets have been issued, either directly through the airline or with the help of our team. Please contact us for further details!

Yes, you can enter your Known Traveler Number through your MyAccount portal under the Flight Preference section. This number is 9 or 10 digits long, can be a combination of numbers and letters and typically begins with TT or TE.

If you have a Global Entry card, you have a nine-digit PASS ID number that can be found on the back of your card in the upper-left corner or by logging on to the Trusted Traveler Programs website. We will only collect the PASS ID number because a Known Traveler is included with your Global Entry PASS ID. You must add your PASS ID number into the Known Traveler Number field in MyAccount to ensure the TSA PreCheck® indicator appears on your boarding pass.

Travel Protection is not included in our tour prices. However, we strongly recommend purchasing coverage to help protect your travel investment.

Yes — you should always purchase travel protection for our trips. While it’s not included in the tour price, securing coverage helps protect your travel investment and provides peace of mind throughout your journey.

We strongly recommend purchasing Cavalry Travel Protection through our partners at Redpoint. The Cavalry policy offers one of the most comprehensive lists of covered reasons for trip cancellation and trip interruption, including injury, illness, death, and many other circumstances.
Please note: If VBT is unable to operate your tour for any reason, we cannot provide compensation for canceled travel arrangements (such as flights, trains, or car services) not booked through VBT. Cavalry Travel Protection allows you to increase coverage amounts to include these additional arrangements.

The Redpoint “Cavalry” policy offers one of the most extensive lists of covered reasons for trip cancellation and trip interruption, including injury, illness, death, and many other unforeseen events.
We encourage you to visit our Travel Protection page to review the full list of coverages included with the policy.
Please note: If you choose not to purchase travel protection, you are accepting full responsibility for any costs incurred due to unexpected circumstances.

Please note that air routings are not guaranteed and may change at any time. VBT is not responsible for airline cancellations or delays. If such disruptions occur, you should work directly with the airline to ensure timely arrival at your destination.
For guidance on navigating airline issues, contact Redpoint Travel Assistance, our 24-hour support provider.
VBT does not offer refunds for any portion of the trip missed due to flight delays or cancellations. These types of unforeseen events can interrupt or shorten your trip, which is why we strongly recommend purchasing Travel Protection. This coverage can help offset financial impacts, and you should file a claim with your provider if needed.

We offer high-quality E-bikes in step-through or step-over, hybrid bicycles, high-performance road bicycles, and gravel bikes, with availability varying by destination. To explore your options, please visit our Bicycle Line-up page for details specific to the location you're considering.

Bicycles are provided as part of your tour package—no additional cost required.

Yes! E-bikes are a guest favorite, offering a great way to enjoy the ride with less effort. While basic biking skills—such as mounting, pedaling, shifting, and dismounting—are still required, the motor assistance makes climbing hills and keeping pace with seasoned cyclists much easier. You can also ride unassisted by turning off the motor, allowing the E-bike to function like a standard bicycle. If you're unsure whether an E-bike is right for you, we recommend visiting a local shop for a rental or demo. Most tours do offer road bikes as another bike option, but we do not recommend choosing a road bike if you are not an experienced road bike rider at home due to the drop handlebars and brake position.

Our rides are planned so that battery recharging during the day isn’t necessary. Each evening, batteries are charged to ensure you start the next day with a full charge. Trip leaders will provide recommendations for riding efficiently and in case of unexpected needs, they will ensure a solution.

Most of our tours follow paved or packed gravel roads and paths, making road bikes a suitable option for guests who regularly ride them at home. However, select tours feature terrain better suited to e-bikes bikes, and road bikes may not be available. Road bikes have drop handlebars and uniquely positioned brake levers when compared with flat handlebars, so we recommend choosing a road bike only if you're an experienced rider and confident navigating varied surfaces. For tours featuring rougher roads, we’ll equip road bikes with wider, treaded tires for better traction and comfort. We do not recommend riding a road bike if you are not used to riding a road bike at home.

We'll ensure your bike is adjusted for a comfortable and safe fit. However, for safety reasons, we cannot add, modify, or swap components such as stem extenders, cranks, shifters, or handlebar extenders.

We use your height—based on the manufacturer’s guidelines—to select the right bike size. Before your tour begins, all we need is your preferred bike style and height. Once you're on tour, our team will make any fine-tuning adjustments to ensure the perfect fit.

Bicycle touring involves inherent risks and requires sound judgment and attentiveness. As a cyclist, you are responsible for your riding behavior and the condition of your bicycle.
🔧 Bike Condition

VBT technicians inspect and tune all provided bicycles before each tour.
If any issues arise during your ride, promptly notify your tour leaders.

🛣️ Road Safety Tips

Obey all traffic laws as if operating a motor vehicle.
Use hand signals when turning, slowing, or stopping.
Yield to pedestrians and ride in the same direction as traffic.
Maintain a straight course near the road’s edge—avoid riding too close to the curb.
Ride single-file and keep several bike lengths between you and the rider ahead, especially downhill.
Brake gently using both brakes simultaneously. On descents, pump brakes to prevent overheating.
After riding through water, dry your brakes by gently applying them.
Ride at a speed you can safely manage.
Avoid sidewalks and always stay alert for vehicles approaching from behind.
Do not look behind while riding or attempt left-hand turns—dismount and walk across.
Dismount to cross railroad tracks.
Watch for parked cars pulling out or doors opening—look for signs of occupancy and try to make eye contact.
Stay at least five bike lengths behind moving vehicles.
Be cautious on wet or sandy surfaces and avoid potholes, metal grates, and other slippery hazards.

🧢 Safe Bicycling Practices

Helmets approved by ANSI or SNELL are strongly recommended and provided.
Wear bright, visible clothing and avoid loose garments that may catch in the bike.
Use protective eyewear. If you wear corrective lenses for driving, use them while cycling and ensure they fit securely.

We handle all bike logistics between rides, so you won’t need to worry about heavy lifting during your tour. Occasionally, you may need to walk your bike short distances or lift it slightly when making sharp turns from a complete stop.

Always secure your bike and gear with the provided lock and use the designated storage area at your hotel. If your bike is stolen, contact your leader or local host immediately for assistance with next steps, including filing a police report and arranging transportation to your next destination.

Yes! We’ll help install your pedals and saddle when you arrive at your destination.

If you are bringing your own saddle, there is no need to pack the seat post.
If you're bringing your own pedals, remember to pack a pair of sandals or loafers for breaks and sightseeing, especially if your clip-in shoes aren't great for walking.

A crucial reminder: please bring clipless pedals and shoes only if you are already familiar and comfortable with using them. They should only be used if you're accustomed to them at home and primarily with a road bike. For e-bikes, clipless pedals are generally discouraged.

We include a mirror, reflectors, rear blinking clip-on lights, bell, helmet, phone holder, pedals and toe cages, saddle and a bike bag (size dependent on bike style). Some of our bikes will have a water bottle cage on the bike and other bikes will have a water bottle pouch on the bike bag depending on the style of the bike. If you like to ride with an odometer, GPS device (Garmin, etc.), gel seat cover, your own saddle or pedals, you are welcome to bring your own. Please not: toe cages should only be requested and used by experienced bikers.

Larger bike bags are not available for road bikes because they are not compatible with the bike’s frame and mounting system. If you have more belongings to bring with you during the day, you are welcome to store them in the support van.

You are welcome to bring your own odometer, GPS device (Garmin, etc.), gel seat cover, your own saddle or pedals, helmet, lock, or repair kit if you prefer to carry your own.

Our bikes are built with your comfort in mind! Our Step Through e-bikes ensure the most relaxed riding posture. Elevated, slanted, and swept-back handlebars eliminate the need to lean forward, so you can ride without strain. Prefer a more aerodynamic position? Our Road bikes offer dropped handlebars for those who like a sportier feel and Step Over E-Bikes are available on some tours and are more dynamic and a good middle range between the Step Through e-bike and the Road/Gravel Bike.

Our e-bikes feature wide, padded comfort saddles for a smooth, relaxed ride. Prefer a sportier feel? Our road bikes come with narrow, low-friction seats favored by seasoned cyclists. If you have a favorite saddle at home, please feel free to bring it on tour with you!

Guided Tours: Your tour leader will handle any necessary repairs.
Self-Guided Tours: You or someone in your group should be prepared to change a tire using VBT’s supplied equipment.

Guided Tours: Your tour leader will handle any necessary repairs.
Self-Guided Tours: You or someone in your group should be able to manage minor fixes, such as:
Changing a tire
Reattaching a bike chain
Adjusting brake pads
For more serious issues, your local host can recommend the nearest bike shop, provide phone assistance, or come out to perform the repair if needed.

Guided Tours: Your leader handles all repairs—no need to carry tools.

Self-Guided Tours: We provide a trip kit with: Two tubes Tire levers Hand pump Multitool Plus, you’ll receive: A bike bag Helmet Rubber phone mount for navigation

VBT generally does not recommend bringing your own bicycle on tour. If you choose to do so, please notify us at least 100 days prior to departure.
You will be fully responsible for:
• Assembly, disassembly, packing, and maintenance of your bike
• Any transportation arrangements and related costs, as VBT cannot assist with these logistics
Our Trip Leaders can provide only basic support and will handle your bike with care, using all available security and anti-theft measures. However, VBT cannot be held liable for any damage while your bike is on tour.
Before deciding, we strongly encourage you to:
• Research potential travel, assembly, and maintenance expenses
• Keep in mind that VBT’s cancellation policy applies without exception, even if bringing your bike proves challenging or costly
If you’d like to personalize your ride without the added complexity, we recommend bringing your own saddle and pedals instead.

It is not possible to swap bikes during your tour, so please review your bike selection before departure to ensure the correct size and style are ready upon arrival. If you’re unsure which bike to choose, consult the Ride with GPS route notes included in your Final Travel Documents, available 21 days prior to your tour. These notes will help you assess ride difficulty and make any necessary adjustments to your bike choice before your trip begins.

Yes, detailed instructions for charging your e-bike on Self-Guided tours will be included in your travel materials, ensuring you have everything you need for a smooth experience. For Guided tours, your leaders will handle the charging.

On our Vietnam tour, the best way to immerse yourself is on a non-motorized bicycle. With flat, scenic roads and breathtaking views, it's easy to keep the pace relaxed, traveling together as a group and stopping often to explore, take photos, and truly savor every moment. Since the roads are flat, E-bikes aren’t necessary for a relaxed and enjoyable ride. While we carefully select our routes, road conditions can vary and are generally not up to the standards of Europe or the U.S. Surfaces may include a mix of pavement and packed soil, potholes are not uncommon, and defined lanes aren’t always guaranteed. That’s why we provide sturdier sport bikes with larger tires and front suspension—to ensure comfort, stability, and confidence on every ride.

Our e-bikes feature pedal-assist technology and are governed to a maximum speed of 15 mph for safety and comfort. You may push beyond that limit using your own power.

Most countries and states require individuals to be at least 14 years old to operate an E-bike. However, regulations may vary depending on the destination. If you plan to bring a minor on tour who will be reserving an E-bike, please contact us in advance to confirm eligibility and ensure compliance with local laws.

We’re happy to provide a complimentary water bottle for your biking tour, but we encourage you to bring your own bike-sized bottle. It’s a simple way to help reduce plastic production!

Ride with GPS (RWGPS) is a bike route mapping and navigation tool. VBT has partnered with Ride with GPS, to bring you custom downloadable GPS route notes. Ride confidently with FREE turn-by-turn voice navigation and custom maps, right on your iPhone or Android!

Yes! Ride with GPS is available on all of our biking tours.

You will receive an email 21 days prior to your departure instructing you to login to your MyAccount. Once you login to your MyAccount, you will navigate to your Final Travel Documents to access the Ride With GPS route notes. You will be prompted to download the app and enter a “shortcut code” to gain access to your routes. When you’re ready to begin biking, just attach your phone to the provided mount, and let the voice navigation guide you.

Unfortunately not. You will receive the most up to date maps and routes at that time.

No. For simple navigation, an account is not required. Creating a personal Ride with GPS account is an option if you wish to save your rides.

Custom paper route notes and maps will continue to be available to VBT guests on tour.

Ride with GPS works on either iPhones or Android phones.

No. Prior to your departure, download the maps and routes which will make them accessible offline. The Ride with GPS app uses no data for navigation and can be used while your phone’s cellular data is off.

The app uses some battery. You can conserve battery by taking the following steps: download the maps for offline use before you arrive, turn cellular data off while riding, keep the screen off as much as possible when not in use, turn off other apps, reduce screen brightness and charge your phone whenever you have access to an outlet. We recommend bringing a portable cell phone power bank to recharge your phone on the go. We also recommend a local electrical adapter if traveling to a foreign country (see your VBT Welcome Handbook for details).

Yes, but you should not need to see the map unless you want to stop and turn your screen on to look at it. You will use the turn-by-turn voice navigation. A visual cue for a turn notification will flash over the lock screen to go with the audio alerts.

You have the ability to upload Ride with GPS routes on your own personal cycling computer. You will receive an email 21 days prior to your departure instructing you to login to your MyAccount. Once you login to your MyAccount, you will navigate to your Final Travel Documents to access the Ride With GPS route notes.

In most countries you can use earbuds to hear the navigation. Please check with your Trip Leader to learn about the local laws regarding earbuds.

If you wish to save your personal rides and view them after the tour, you can create a free Ride with GPS account before your tour begins. Then, once you finish navigation at the end of a ride, you will be prompted to save that ride. You have the option to name it or it will default to the date of the ride.

VBT will provide a universal mount that fits most standard-sized phones.

The VBT RWGPS route notes may include extra rides that are not listed in your itinerary. These are optional extra rides if you want more mileage!

If you have downloaded the app and are running into issues, please contact [email protected] for support. While on tour, your leaders are available to offer you assistance.

If you go off-course, with your phone’s mobile data setting “on”, Ride with GPS re-routes you back on-course, like a car GPS.

If you go off-course, with your phone’s mobile data setting “off”, the app gives you a notification sound and a written prompt to get yourself back to the route from where you left it. You may wish to stop and look at the map on your phone’s screen.

Email technical Ride with GPS specific questions to [email protected] – Subject line: “VBT TOUR”.

Your access to VBT maps and routes will expire 30 days after you activate the shortcut for Guided tours, and 60 days after for Self-Guided tours.

If it rains, we suggest you keep your phone protected in a waterproof pocket or in your own waterproof case made for this purpose.