On-Tour Experience

Your final tour documents and flight itinerary will include the phone number and email address for our Redpoint 24/7 emergency assistance line. If your flight is disrupted, airlines are responsible for rebooking you on the next available flight. The RedPoint travel assistance team is available to guide you in working with the airlines to reach your destination and can also advise you on next steps for any other situations that may arise during your journey.
VBT does not offer refunds for any portion of the trip missed due to flight delays or cancellations. These types of unforeseen events can interrupt or shorten your trip, which is why we strongly recommend purchasing Travel Protection. This coverage can help offset financial impacts, and you should file a claim with your provider if needed.

Yes! We highly recommend downloading the smartphone app for the airlines operating your flights and turning on notifications. Please update your day-of-travel contact information directly with the airline so they keep you updated with any schedule changes. Flight updates may appear in the airline’s internal systems before VBT receives notification. Therefore, downloading the airline’s app is the most effective way to stay informed about any updates.

We cannot secure lounge access on your behalf. You can secure an airport lounge pass by purchasing a one-time day pass, buying a lounge membership through a program like Priority Pass, or getting a credit card that includes complimentary access as a perk. Other options include flying in a premium cabin, achieving elite status with an airline, or being the guest of a member. Not all lounges are the same. Before trying to enter, check the lounge's specific access requirements, such as terminal location and guest policies.

If your luggage is lost, delayed or damaged, you must first report it immediately to the airline's baggage service desk at the airport, complete a missing baggage report (PIR), and request delivery to your location. The PIR is essential because it provides a reference number and detailed description of the incident, allowing the airline to track your bag and process your claim. After this step is completed, or if you need guidance with this first step, you will call Redpoint Travel Assistance. They will open a case and assist in reuniting you with your lost luggage. These types of unforeseen events can cause you to incur additional costs such as replacing clothing or items you may need to start the trip, which is why we strongly recommend purchasing Travel Protection. This coverage can help offset financial impacts, and you should file a claim with your provider if needed.

If you experience a serious emergency while away from the group or leaders, immediately call the local emergency number provided in your travel documents or by your leaders. After contacting emergency services, notify Redpoint Assistance and your Trip Leader or Local Host to keep them informed of the situation.

If any items are stolen during your trip, we strongly recommend filing a police report with local authorities. This documentation is essential for submitting a claim to your travel insurance provider. Please also inform your Trip Leader or Local Host if you’re still on tour—or contact our office directly.

While most destinations require helmets by law, VBT goes a step further by requiring all guests to wear helmets for their safety throughout the tour.

We maintain a strict no-smoking policy in our support vehicles and during meals. All hotel accommodations reserved for guests are non-smoking rooms. While we cannot control smoking policies in public spaces such as restaurants, we kindly ask VBT group members to wait until after meals to smoke.

If you miss any part of the tour due to illness, please obtain the necessary documentation to file a trip interruption claim through your travel insurance provider. We are unable to reimburse missed portions of the tour for any reason.

You’ll receive the contact information for your Trip Leader or Local Host—please reach out to them directly for assistance. If you’re on a biking tour and get off route, your RideWithGPS app will help you navigate back on track. Simply refer to the map and directions provided in the app.

On the final day, you’ll say goodbye to your leaders as they head off to guide another tour. For any assistance you may need after this point, we recommend contacting Redpoint Assistance to ensure you have the support you need.

Each day, your leaders on guided tours will inform you where the support vehicle will be accessible and when scheduled breaks occur, so you can plan your rides or walks. If you need to stop biking or walking, you can contact your leader to arrange pickup at a designated spot.

Our biking and walking tours are designed to include both activities each day, but participation is always your choice. Feel free to skip any part of the itinerary and enjoy the trip at your own pace. Should you decide to skip part of the itinerary, we are not able to provide a refund for any missed parts, or cover the cost of an additional transfer should you decide to meet back up with the group later.

Our guided walking and biking tours feature two to three leaders for enhanced support and flexibility, while our Discovery tours are led by a single experienced leader.

Our leaders are often guiding other tours, so we’re unable to connect you with them beforehand. You’ll meet your leaders on the first day of your trip. For any questions prior to departure, please contact our office. If you experience travel delays or changes, reach out to Redpoint Assistance for immediate support.

We’d love to hear from you! Please leave a review about your experience on the VBT website. You will receive an email after you return from your trip with a link to the review page. Or simply go to vbt.com to find the tour you would like to review and click the “Write a Review” link near the tour name at the top of the page. Please note these online reviews do not replace the Post-Trip Guest Evaluation we also send you when you return from your VBT vacation, as those are only used internally. Thank you for your feedback!

Create your own photo gallery by emailing [email protected] and we’ll send you an upload link with simple instructions regarding how to add your gallery to the collection. You can also explore photos taken by VBT guests at photos.vbt.com/browse.