Booking & Policies

Vacations can be booked either online or by speaking directly with a Tour Consultant over the phone.

You can book one or two guests under a single reservation. For parties larger than two, multiple reservations can be made for the same travel date.

A deposit of $500 per person is required for all tours. Please note that credits cannot be applied toward the deposit.

To secure your preferred departure date, we recommend booking as early as possible. Availability can fill up fast—especially with group reservations—so early booking is the best way to ensure your spot.

We accept all major credit cards.

Cancellation Policy
If you need to cancel your trip, you must submit your cancellation in writing. Cancellation fees and refunds will be calculated based on the date we receive your written notice. Refunds will be processed within 30 days of receipt.

Non-Boat Tours
Cancellation charges (excluding any nonrefundable fees agreed to in advance):

• 101 days or more prior to departure: $150 per person (No exceptions)
• 100–61 days prior to departure: 25% of the selling price (No exceptions)
• 60 days or less prior to departure: 100% of the selling price (No exceptions)

Boat Tours
Cancellation charges (excluding any nonrefundable fees agreed to in advance):

• 101 days or more prior to departure: $500 per person (No exceptions)
• 100–61 days prior to departure: 50% of the selling price (No exceptions)
• 60 days or less prior to departure: 100% of the selling price (No exceptions)

You may make changes to your reservation—such as modifying your tour, departure date, program extensions, or departure city—without incurring change fees, provided the changes are made within the same departure year and before your final payment due date.

Please note: Cancellations are not considered changes and are subject to our cancellation policy. Additionally, previously agreed-upon vendor fees and any fees associated with ticketed airfare will still apply.

Once submitted, deposits cannot be transferred to another person.

No, credits cannot be used towards your deposit.

Yes! This is a wonderful way to explore the world.

We’re happy to provide a quote for an air package that includes two or more tours.

If you're unsure where to begin, our Tour Consultants are here to help. They can assist with matching tour dates and checking availability. If you already have tours and dates in mind, simply call a Tour Consultant. They’ll take your deposit for both tours to hold your space, and then coordinate with our air department to provide a quote for the airfare.

One tour will be reserved with the Tour + Travel Package, while the second will be reserved without airfare. We’ll quote you a price that covers both destinations. If you choose not to accept the quote, you’ll receive a full refund. Once you accept the itinerary and price, our standard cancellation policy will apply.

Some expenses are not included in our packages—these may include select meals, pre-assigned seat requests, potential luggage fees, tips for your tour leaders, and any required travel documentation or visa costs. We recommend reviewing the "What's Included" section of your tour to plan accordingly for any additional costs.

We’re unable to hold a reservation without a deposit. We recommend booking as soon as you’re confident you’d like to take the trip. Details such as package type, extensions, and customizations can be finalized after your reservation is secured.

If you have a travel advisor you'd like to work with, feel free to connect with them directly. They can make the reservation on your behalf and manage all the details of your trip.

We reserve blocks of hotel rooms for our tours in advance. Occasionally, when booking, you may be informed that one or more nights are “on request.” This simply means our reserved room allotment has been filled, and we’ll need to contact the hotel to request an additional room for your reservation.
This process may take up to 3–5 business days. If we’re unable to confirm the hotel, we’ll work with you to explore alternative options—such as a different tour or departure date—or offer a full refund of your deposit.

Yes! We offer several ways to save.

Take advantage of discounts such as our Frequent Traveler Credit, Referral Program, Good Buy Discount, and Groups Program.

Visit our Savings page to learn more and see which offers apply to your upcoming trip.

Earn a 5% Frequent Traveler Credit every time you travel with us. This credit can be applied toward a future trip and is valid for one year from the date you return from your tour.

Reserve early and pay in full by the designated deadline to receive a 5% discount on your total payments. This discount excludes Travel Protection, additional air costs, and room upgrade charges.

Introduce new travelers to us and earn $150 in travel credits toward your next vacation once your referral returns from their first trip. Plus, enjoy additional cash bonuses for every subsequent referral you make.

Children aged 13 and older are welcome on any of our tours when accompanied by an adult. Guests aged 13–17 must share a room with someone 18 or older.

Please note: Our accommodations allow a maximum of two guests per room, so families will need to book multiple reservations. Additionally, guests must be at least 16 years old to reserve an E-bike.

You'll need the following information to reserve your vacation:

• Your first, middle, and last name exactly as it appears on your passport
• A unique email address for each guest
• A credit card to submit your deposit

Approximately 24 hours after placing your deposit, you’ll gain access to your MyAccount. From there, you can update your personal information, manage travel preferences, and review your reservation details.

Yes—once your MyAccount is activated, you’ll be able to log in and make payments toward your tour directly online.

Yes, we encourage you to join the waitlist for your preferred travel date. Once you're signed up, we’ll notify you if we’re able to confirm your reservation.

You can choose between one shared bed or two separate beds when booking your reservation.

A shared bed request typically includes a double bed or larger, and occasionally two double beds.

A request for separate beds will provide two twin beds or larger, depending on availability.

Our reservations do not guarantee a queen or king bed. Availability of these bed types varies by tour and hotel. If you’d like to confirm whether a specific tour includes hotels with queen or king beds, please contact us.

We contract directly with hotels for specific room categories. Room assignments are made by the hotel and are randomly allocated within the contracted category. Unfortunately, we’re unable to accommodate requests for specific room locations or amenity preferences.

You may book a room for one or two guests. If your party includes more than two people, you’ll need to reserve multiple rooms to accommodate everyone.

We’re unable to request connecting rooms at our hotels. However, we will note your reservation with the names of your travel companions, and when possible, the hotel will assign rooms near each other.

Some countries require a travel visa, entry forms, or destination fees to be paid online in advance. These requirements may change at any time, so we recommend visiting the State Department's website and clicking the “Learn About Your Destination” tab for the most up-to-date information.

If you’d prefer professional assistance with completing required forms or documents, please contact Pinnacle Document Services.

Before your trip, please visit the State Department's website and click on the “Learn About Your Destination” tab to review the most current travel requirements for your destination.

If you prefer professional assistance with obtaining or completing any required forms or documents, feel free to contact Pinnacle Document Services.

Approximately 24 hours after placing your deposit, you’ll receive access to your MyAccount. Once logged in, you’ll be able to reserve your bike directly in your MyAccount.

You may make changes to your bike assignment up until 30 days prior to departure. To update your selection, please log in to your MyAccount and make the necessary changes.

Most countries and states require individuals to be at least 14 years old to operate an E-bike. However, regulations may vary depending on the destination. If you plan to bring a minor on tour who will be reserving an E-bike, please contact us in advance to confirm eligibility and ensure compliance with local laws.

Approximately 24 hours after placing your deposit, you’ll gain access to your MyAccount. This is your central hub for all travel-related documents and updates.

When you first log in, you’ll see the following sections:

• Vacation Preparation: Includes essential details such as arrival and departure information, tipping guidelines, a packing list, learning resources, and more.
• Final Travel Documents: These will be available 21 days before departure, and we’ll notify you by email when they’re ready.
• Airfare Itinerary: If you’ve reserved airfare through us, we’ll email you when your itinerary is available in MyAccount.

Please note: We no longer send printed copies of documents. To access your materials, you must have a valid email address on file.

Only travelers who are booked on our tour may participate in any portion of the itinerary. If someone wishes to join the tour, they must reserve a spot through us, provided there is availability.

Some tours are perfect for guests who prefer a more relaxed experience—but it depends on the destination. If you’re traveling with someone who doesn’t want to participate in all activities, we’re happy to help you choose the right tour. Many itineraries feature hotels in walkable locations or properties with extra amenities, so everyone can enjoy their time.

Please give us a call to discuss your options based on your individual situation.

If you are more than 100 days prior to departure, you may change trips within the same calendar year without incurring change fees.
Vendor fees and ticketed airfare costs already agreed upon will still apply.

Changes to a different calendar year or cancellations may result in administrative or cancellation fees.

We’re happy to walk you through your options and help you make the best decision for your travel plans.

Depending on how close you are to your departure date, your request may be considered either a change or a cancellation. Please give us a call, and we’ll be happy to discuss your options and help you determine the best path forward.

To operate a trip, we require a minimum number of participants. If this threshold is not met, we reserve the right to cancel the trip. We appreciate your understanding and will communicate any changes as early as possible.

Please note that we are unable to make exceptions to our cancellation policy for any reason, including unforeseen circumstances. We strongly encourage purchasing travel protection to safeguard your investment.

We are also unable to offer future travel credits for trips that are uninsured and cannot be taken for any reason. By choosing not to purchase travel protection, you are accepting full responsibility for any costs incurred due to unexpected events.

To ensure the best possible experience, we may occasionally need to update or adjust your tour itinerary. This could include changes to hotels, rides, dining experiences, or cultural activities.

Significant changes will be communicated to you in advance.

Minor updates may be shared during the tour by your Trip Leaders or Self-Guided Local Host (e.g., meal venue adjustments).

For the most up-to-date itinerary, including hotel details and cultural inclusions, please visit our website.

If your roommate cancels more than 60 days before departure and you still plan to travel, you will be responsible for either paying the single supplement or finding another roommate to share the accommodations. If your roommate cancels inside of 60 days before departure, you would be assigned a single room for no additional cost.