Careers

Dear Prospective Leader,  

Thanks for your interest in a tour leading position with VBT Bicycling Vacations. 

AT VBT we place great focus on and take tremendous pride in the quality and selection of our leaders – dedicated, versatile, hard-working, service-oriented individuals who genuinely care about the guests they serve.  

We pride ourselves on our expert, local leaders and recognize that an amazing leader makes an unforgettable trip!  

VBT leaders come from a variety of nations and backgrounds, often with experience in service to American customers, bicycling and bicycle mechanics, foreign language, travel, teamwork and leadership. Each year we seek a few qualified individuals to add to our professional and fun-loving team.  

What we look for in a potential Tour Leader: 

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist. 

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna. 

• Residence in or near the region in which you lead. 

• English and local language fluency. 

• Experience in handling multiple logistics; ability to problem solve. 

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies. 

• Passion for cycling and the outdoors. 

• Basic bike mechanical skills  

• Physical fitness:  
  • able to bike up to 80 km / 50 miles per day in all weather. 
  • able to lift and carry luggage and equipment up to 23 kg / 50 lbs multiple times a day. 
  • able to lift a fleet of 25 kg / 55 lbs e-bikes vertically on/off the bike trailer (vertical lifting up to 65 cm / 26 inches) multiple times a day. 
• Ability to work in a team and connect with a co-leader; including sharing a room on tour with a leader of the same gender. 

• Attention to detail and safety awareness. 

• Ability to handle and manage a tour budget. 

• First aid skills and CPR (or equivalent) certification. 

• Valid driver’s license, clean driving record. 

• Ability to safely drive a passenger van with a trailer; if needed, willingness to obtain a special driver’s license prior to leading VBT Tours. 

• Prior leading experience is a plus but not required. 

We recruit leaders on a year-round basis, however, most of the hiring, training and scheduling is done in the winter for the following season. 

• Leaders are paid a daily rate.  

• All tour-related expenses are covered by VBT.  

• Leaders may lead anywhere from 2-14 trips per year.  

• Leaders are NOT able to work full-time, year-round with us due to our seasonal operations in each region. 

A leader’s primary role is to ensure our guests experience an excellent vacation with VBT and support our mission of ‘positively impacting people’s lives through active travel experiences. 

APPLY ONLINE HERE

Responsible for day-to-day procedures related to the identification, prioritization, and resolution of end user requests, including the monitoring, tracking, and coordinating of service desk functions at VBT | Country Walkers.

• • Manage processing of incoming requests and incidents via ServiceNow ticketing system, telephone, chat, and email.
  • Document all pertinent information and the nature of a problem or issue.
  • Ensure requests and incidents are resolved in a timely fashion.
  • Support onsite and remote users to complete their daily work.
  • Escalate or dispatch tickets to the appropriate support resources.
  • Develop and maintain a knowledge base of known issues and resolutions.
• Primary IT support resource for VBT | Country Walkers office and remote staff (US and overseas) with the assistance of corporate and regional resources, as needed.
• Primary troubleshooting support for content management system (CMS), reservation system, and online guest portal.
• Diagnose complex errors or technical problems and determine proper solutions.
• Support desktop applications for end users.
• Assist with IT software license compliance.
• Administers system backups at VBT | Country Walkers.
• Assists with minimizing organizational costs and maintaining operating efficiency through asset management and tracking.
  • Responsible for asset lifecycle for laptops, desktops, printers, smartphones, etc.
  • Annual confirmation of IT capital assets.
• Assist with server and workstation patching requirements, as needed.
• Provide support and assistance to the Xanterra Incident Response Team, as needed and requested.
• Manage e-waste disposal in accordance with Xanterra Corporate policies and platform at VBT | Country Walkers.
• Serves in an on-call capacity for after-hours/non-business hours support

Qualifications

• Education/Experience: Associates degree in Information Technology. Equivalent work experience can substitute for formal education, 1-3 years of IT experience is required with a background in hospitality, or consumer-oriented systems strongly preferred.
• Technical Knowledge: Strong PC and laptop skills including provisioning, Windows 10 and 11 Operating System knowledge, security setup, etc. Ability to work in IT support desk environment and tracking work details in IT ticketing system, ServiceNow. Basic familiarity of PC Networking (wired and wireless) as well as the use of VPN Software.
• IT Customer Service: Direct customer service/support experience in an IT environment as a first-tier support representative.
• Work Ethic: Capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice. Must be a self-starter who can work with minimal supervision while working within the guidelines set by supervisors.
• Communication Skills: Ability to communicate both verbally and in a written format is critical due to the amount of documentation and training required within the job duties.
• Security Knowledge –Knowledge and prior experience with application security compliance and role requirements is preferred.
• Applications Experience –Experience and/or familiarity with the following types of applications is preferred but not required: Microsoft 365, CoPilot, Customer Reservation, Call Center platforms, Customer Data Management, etc.

 Things that will set you apart:

• Use of and management of VPN software
• Tools to remotely manage and/or deploy applications to PCs
• Knowledge of ServiceNow
• Maintenance of Windows Active Directory
• Working knowledge of MFA/2FA systems
• Understanding of ITIL 4 / ITSM service models

APPLY HERE