Join VBT Bicycling and Walking Vacations and Country Walkers; an award winning, Vermont based active travel company and be part of our high performing, international team. We’re seeking enthusiastic professionals with a passion for the travel industry!
The Tour Consultant will be responsible for achieving and surpassing all set goals that are based on the company’s yearly passenger plan. This will be accomplished by servicing existing guest accounts and booking new guests. This role is designed for a Sales & Customer Service professional who preferably has experience in the travel industry. This position is responsible for all administrative duties related to the maintenance of accounts. Compensation is earned through a base salary + an aggressive commission program.
•Ensure that individual PAX and Revenue goals are met &/or exceeded each month
•Handle all of the administrative duties related to reserving new guests, answering questions, and following through on customer requests.
•Meet &/or exceed a monthly Travel Insurance and Double Play goal
•Increase guest take up rates for Air Package and Extensions.
•Meet &/or exceed a monthly call conversion of 40%.
•Support all members of the guest services team with all daily responsibilities.
•Ensure that all VBT guests receive a heightened level of customer service
•Work closely with guest service colleagues, Product, Marketing, Air & all other departments as it relates to Sales.
•Perform other duties as assigned
•3-5 years of sales experience, preferably in the group travel industry
•Bachelor of Arts degree preferred.
•An assertive personality, competitive nature, high energy level, and resilient character
•Excellent verbal, written, and presentation skills
•Strong time management and organization skills
•Proficiency in Microsoft Office
•A team player with the ability to manage up and across the organization
•Ability to work M-F 8:30am to 6:30pm and some Saturdays
To apply, email SalesCareers@vbt.com