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Why Buy Travel Insurance?
We understand that your vacation can take a year to save for, but only a second
to ruin. While you can't do anything to prevent an unexpected storm from
closing the airport, you can do something to help cover your travel investment
- buy travel insurance.
To demonstrate the importance of purchasing travel insurance, here are some
common examples of what could go wrong.
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It's 10 p.m. and you and your traveling companion arrive at the airport for a
connecting flight, only to find that your flight has been cancelled. Who can
assist you with finding new flights to catch up with your trip?
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Your bag was lost with your insulin inside. You need help to locate your bag as
soon as possible and have your emergency prescription filled. Who do you call?
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On your first trip to France, your passport and wallet are stolen. Where do you
turn for emergency cash, and how will you get your passport replaced?
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If your sister becomes seriously ill and you must cancel your trip, what
happens to your non-refundable deposits or pre-payments?
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You arrive in New Zealand and your luggage doesn't. If it's lost, who will help
you find it? If it's delayed, who will pay for your necessities? If it's
stolen, who will pay to replace it?
Why Travel Guard?
Not all travel insurance companies are the same!
When purchasing travel insurance, it's important you look closely at the
coverages and services you'll receive. Here is a quick summary of what
makes Travel Guard different than the competition:
Exceptional customer service - We take great pride in
providing the high levels of service for which we've built our reputation. When
you choose Travel Guard, you can expect:
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Policies to be issued within 24 hours of the application being received
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All phone calls answered within 30 seconds
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Assistance 24 hours a day, 7 days a week, 365 days a year
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A zero tolerance for customer dissatisfaction
Fast, fair claims service - You won't find a faster, more
accurate claims process than you will with Travel Guard. Our claims
process standards include:
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All Claims reviewed by an experienced analyst within 24 hours
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Claims payment is finalized within 24 hours of receipt of final documentation
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100% correct payments and calculations on all claims
The "Fairness Principle" - all denied claims are sent to a
mediator for review and the mediator's decision is honored.
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